Public reception during Covid-19 pandemic

Safe visitor journey

To preserve the health and safety of your customers and employees, ESII supports you in finding solutions adapted to your sector and your configuration. Our solutions make it possible to welcome and manage wait while respecting the health instructions.

vistor journey by esii
  • Seamless visitor reception throughout the day
  • Ensure hygiene when using interactive terminals
  • Optimize staff organization
  • Continue to apply the social distancing measures
  • Make lines digital
  • Reassure employees
Used by:
  • Labo parc monceau
  • mairie bagnolet france
count solution

In-store customer counting

Counting system

Customer counting can be done manually  at the entrance of the store or can be provided with real time information from the counting mats.
With a web app on a smartphone, the entrance controller adds visitors and visualizes in real time the number of people already in the store.
If there are events / appointments scheduled, it also displays the number expected in the next x minutes which allows spontaneous visitors to enter when there are few scheduled appointments.

Ticket Virtuel

Free your customers from waiting

Digital ticket on smartphone

ESII supports you in finding the right solution for your facility to receive your visitors stress-free.
The digital ticket allows to make the queue remote and receive your visitors only when it is their turn.

  • Continue to apply the social distancing measures
  • Avoid waiting lines in front of your facility
  • Manage your reception with online appointment
online appointment

Offer online appointment making

Online appointment making software

ESII allows your customers to make an appointment online, to receive a text message and/or a confirmation of their appointment by email, and to simply come at the time of their appointment.
Messages can be customized to communicate appointment details with reminders of important information during COVID-19.
Customers can wait at home, at work, or anywhere, your waiting room will be empty and you will be fighting contagion.

ESII Phygital kiosk

Offer online appointment making

Phygital kiosk

The Phygital Kiosk allows an audio-video connection solution between a visitor and a remote reception agent. Thus limiting physical interactions.

  • No physical interaction
  • A single agent for several locations
  • Easy to use
ezq esii

Speed up checkout process

Single line queuing

Our single line queuing solution speeds up checkout while maintaining safe distances.
Customers wait in a single queue respecting safety distances, as soon as a checkout is available, the next customer is called thanks to the screen and the sound announcement.
A digital ticket can also be taken for reception at dedicated checkouts.
No queuing in front of each checkout forcing customers to go through the middle of the lines to get to a checkout.

  • Labo Parc Monceau France
    « We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital… »
  • Saint Denis City Hall France
    « The Covid health crisis completely disorganized our services. Without wasting too much time by redefining our operating mode, we needed… »
  • Bagnolet City Hall France
    « The citizens are satisfied with the solution installed for the distribution of masks. The technician who made the installation was… »

We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital solution in order to protect our staff and our more vulnerable patients. The entire patient journey (appointment booking, administrative task, sampling) had to take place outside the laboratory. We already had a drive-through, we needed the appointment solution.

We needed to manage online appointment. ESII offered for free its solution, Orion.
The set-up and the training had been quick, we were operational in less than 48h with a tailored solution, adapted to our needs.

The administrative appointment management and the patient flow management had been widely eased. Orion allowed a better work organization that brings serenity to our staff.

The patients receive a text message reminder with the precise location of the drive-through. They arrive at the right time for the appointment and that limits as possible the wait.

This solution gives to our laboratory a more professional image.

We tested the effectiveness of this solution, so we installed a second location with the same satisfaction.

 

Labo Parc Monceau France
Mireille Billion-Rey Co-head biologist – Le Labo Parc Monceau

The Covid health crisis completely disorganized our services. Without wasting too much time by redefining our operating mode, we needed to allow our colleagues to book appointments in place of the citizens.

Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users and define the access level. It was easy. You can’t do all of this in one day, but in two days you can do it easily.

On the user side, I made a training for my colleagues. They understood very quickly. At first, there had been some minor errors but then my co-workers told me it was easy to use.

Saint Denis City Hall France
M. Mody TRAORE Functional lead, City Hall of Saint Denis

The citizens are satisfied with the solution installed for the distribution of masks. The technician who made the installation was very available and very professional.
We are very satisfied too and we plan to use the ESII’s solution for the housing service and the benefit service as part of a broader project with interactive kiosks.

Bagnolet City Hall France
Mme Tooran DANA Information system manager, City Hall of Bagnolet