- Receive your customers by appointment and by video conferencing
- Phygital customer journey
- Differentiate the customers' requests
- Efficient management of human resources
- Better competitive advantage
- Retain customers by improving their experience
Video conferencing kiosk
The Phygital Kiosk is an innovative tool to to connect remote staff with the reception of several premises (headquarters or branches) through video conference.
Make your customers’ wait digital
Digital ticket on smartphone
The customers check-in in a digital queue by scanning a QRCode with a smartphone. They don’t need to wait in the branch, the customers are free to wait where they want and see in real time their calling time.
Online appointment solution
Offer your customers online appointment anywhere, anytime. The appointment making is easy and fast and allows to access in real time the staff agenda. For more flexibility, you can offer appointment in the branch or by video conference.
Measure customers’ satisfaction
Satisfaction survey solution
Make a difference by offering a more qualitative customer experience! Thanks to our satisfaction survey tool, collect the opinion of your customers and improve their experience.
To discuss with our experts, fill out the form and we will call you back.
Transform the reception and the wait in bank
To meet the actual needs of the customers, banks and financial institutions have to invest in omni channel solutions to attract new customers.
The Phygital Kiosk can be used to welcome remotely customers at secondaries branches. It connects customers with a remote welcome agent by videoconferencing. This kiosk can be integrated to your own infrastructure to use your business software. Or it can manage the entrance access.
Appointment booking directly on your website is an efficient solution to manage your calendars and multiply qualified appointments. Besides, it can be combined with one of our interactive kiosks for customer check-in in the branch.
The digital ticket solution Smartwait™ can also be an alternative to regular queue for the wait in the bank.
Offer mobility to your customers thanks to modern and connected solutions wherever they are. Also offer mobility to your staff by allowing them to book a workspace in your different branches.
Our customers talk about it
- BSIC Ivory Coast« The quality of the reception but also the comfort have been improved since the installation of the system, as well… »
- « Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 34 branches… »
The quality of the reception but also the comfort have been improved since the installation of the system, as well as for our customer and for our employees.
From now on, our customers sit down comfortably in the waiting room, calmly and they respect the running order without conflict.
The solution was expected by our agents and they have accepted and understood the system.
Since the installation, we have noted a gain of time for the process of the requests but also a reduction of the waiting time for our customers.
The BSIC has improved its image with a more professional reception. I recommend the ESII’s QMS.
Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 34 branches of our bank.
Among ESII’s solutions are new services such as an appointment-booking service, and VIP access for bank advisors soon to be available. The Reclient programme, developed by ESII, has enabled us to improve the quality of our customer service, for example by allowing us to record interviews with our customers, meaning that our bank’s advertising discourse is well received