SaaS queue management software to organize visitor flow and reduce waiting times
From online appointment booking to arrival on site, ticket issuing, visitor calling, digital signage and performance reporting, our solution helps you organize each step of the visitor journey.
A solution used to organize visitor reception, manage waiting lines and guide people to the right service at the right time.
A queue management system replaces unmanaged queues with a structured visitor journey. Visitors can book an appointment online, check in when they arrive, receive a paper or digital ticket, wait in a more comfortable way and be called when it is their turn.
For staff and managers, the system provides real-time visibility on waiting times, visitor flow, service activity and peak periods.
How does ESII’s SaaS queue management system work?
ESII’s SaaS queue management system connects several key steps of the visitor journey:
Visitors book an appointment online or simply walk in.
They check in at a kiosk, with a smartphone, or with help from staff.
The system identifies the reason for the visit and places the visitor in the right queue.
Visitors receive a paper ticket, SMS ticket or digital ticket.
Screens display calls, waiting information and useful messages.
Staff call visitors according to arrival time, appointment time, priority rules or service availability.
Managers analyze activity through reports and dashboards.
Do you have a flow management project?
Fill out the form, a reception management expert will call you back.
ESII has been designing queue management and visitor reception solutions for 40 years.
Our solutions combine software, interactive kiosks, digital tickets and reporting tools to help organizations create a more efficient and more comfortable reception experience.
ESII also brings long-standing multi-sector experience, combining queue management software with interactive kiosks designed and assembled in our own workshops.
Designed for multiple sectors
ESII queue management solutions can be adapted to many organizations receiving visitors or customers.
ESII’s queue management system supports public services, healthcare facilities, retail stores, financial institutions and corporate reception areas.
It helps organizations manage appointments and walk-ins, organize visitor or customer flow, guide people to the right department, reduce perceived waiting time, improve waiting room information and give staff better visibility during peak traffic periods.
Benefits of a queue management system
Reduce waiting times and improve visitor flow
Organize appointments and walk-ins in the same system
Reduce pressure on reception teams
Manage events and high-traffic periods
Welcome visitors from a mobile device
Display calls, messages and waiting information on screens
Guide visitors with multifunction kiosks
Analyze reception performance with business intelligence tools
Improve your visitor flow with ESII
Let’s build a smoother, more organized visitor journey for your reception area.
Save your customers time and receive them whenever they want. With this solution, they know waiting conditions in real time for each of your services. They can indicate the time when they want to come and take a digital ticket to queue.
Online appointment making
Orion appointment is an intuitive, open and multisite SaaS appointment management solution. Your customers can access your availability from your website 24/7. Your calendar is automatically synchronized and your customers receive a reminder to avoid forgetting their appointment. You thus welcome all your customers, without waiting, by monitoring your resources and planning your activity.
Events management
Orion Event allows you to easily manage and organize your events on your website. Insert the registration form online using an iframe and allow your visitors to register according to the conditions you have set.
Multi function kiosks
The Twana™ range kiosks are part of our reception management solution. Combining design, robustness, performance and ease of use, they offer a real image of customer relationship. They allows you to know customer needs, identify an incoming appointment, enter information (forms), take a ticket and direct your visitors easily.
Mobile reception
Interact with your customers. With their tablet or smartphone, your staff add customers to the queue, consult their expected waiting times and call them.
Statistics
Receive reports on your activity to better adjust your resources. Orion offers many statistics to analyze your activity and improve your organization. Statistical reports can be sent automatically by email.
Dynamic communication
With digital signage, call your visitors and direct them towards the calling station. Also broadcast communication to make waiting active.
Tickets dispensing
Thanks to our solutions and kiosks, organize your reception by dispensing paper, digital or text message tickets.
Our commitments
Optimized customer experience : more free time to manage his journey, less stress, reliable information for your customers.
The Business Intelligence module allows you to monitor your activity as finely as possible and therefore better manage your resources.
By eliminating queues, your reception is seamless, the working conditions of your staff are thus improved.
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