- Improve customer experience
- Facilitate team work
- Increase conversion rate
- Optimize in-store staff management
- Measure customer satisfaction
- Offer an omnichannel experience
Parcours client ESII en vidéo
Free your customers from waiting
Connected ticket iOT
With Weasy, easily connect your customers to your staff thanks to an easy to use technology in your store, agency or sales area.
The IoT ticket dynamically displays the number of people waiting, waiting time or a welcome message and enables your customers to continue their shopping instead of queuing.
Offer a virtual queue
Digital ticket
With the digital ticket, engage and connect with customers where they spend most of their time: on their mobile devices!
Offer them tailored experiences that keep them coming back.
Give them the opportunity of virtually joining a queue before physically arriving in your store using their smartphone to reduce waiting times and streamline the flow of your customers.
Speed up check-out process
Single line queuing
With eZQ™, enhance customer service during check-out process thanks to single line queuing. Increase the flow of customers, but also the efficiency of your staff and benefits by reducing real waiting times by up to 30%.
Manage purchase pick-up
Click & collect
With Orion Picking, build a winning omnichannel strategy by offering a complete and comfortable experience that responds to the new behaviors of your customers thanks to click & collect. Easily manage order preparation and organize pick-up in your store.
When arriving to your store, your customers can check in and receive updates while their order is being prepared.
Measure customers satisfaction
Satisfaction survey solution
With Orion Survey, get to know your customers better to improve customer experience and boost your revenue. Offer quick and easy satisfaction survey to measure customer satisfaction so you can take action and offer an exceptional customer experience. It’s easy!
Offer a tailored reception to your customers
Services center
Maximize your time and your customers time by improving your services thanks to a more intuitive, dynamic and remarkable experience. Our wide range of kiosks offer your customers a customized, tension-free way to wait for a service and a business platform for omnichannel and personalized engagement.
Make waiting profitable
Deli counters
Differenciate yourself and dynamize customer journey at deli counters thanks to our dedicated solutions. Free your customers from waiting by offering them a smooth and unique journey among the different counters.
Engage and retain your customers
Online registration to your events
Workshops, round table, classes, coaching… With Orion Event, enhance in-store events thanks to online registration from your website. Your customers easily choose the event they want to attend and the slot that suits them among those offered and then receive a confirmation and a reminder of their registration. On the store-side, on D-Day easily access the list of registrants from your agenda.
Bridge the gap from online browsing to brick and mortar
Creator of digital connected retail solutions for omnichannel management of customer journeys and their waiting conditions, we enable your customers to experience your brand on all channels, platforms, and devices seamlessly.
We work with retailers worldwide (Nespresso, Carrefour, FNAC, Decathlon, Leroy Merlin, Media Markt, Sephora…) to empower customers to ‘get in line’ from wherever they are and increase the profitability of the point of sale thanks to our powerful and collaborative SaaS platform.
ESII’s solutions improve customer experience, increase your revenue (best ROI) and facilitate team work. Our customer experience management solutions enable retailers to reduce walk-away, increase sales conversion rates and optimize in-store resource efficiency, virtual queues, Click & Collect purchases and request assistance solutions.
Nos clients en parlent
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E.Leclerc France« The solution was to set up kiosks that not only allow you to issue a paper ticket but also to… » -
Intersport France« We opted for this solution (eZQ™ – Singel line) when we opened our Pau city store, 2500 m2 and 8… »
The solution was to set up kiosks that not only allow you to issue a paper ticket but also to take a virtual ticket using your phone. This optimizes the queues, which can be very long on certain days.
ESII suggested that we duplicate all calls from all counters to the fruit and vegetable aisle. This optimizes the customer journey: rather than waiting for their turn in the queue, the customer will shop while seeing the list of calls scroll on 3 large screens.
From an employee point of view, they are very happy with the tool. It’s much simpler, there is no more paper handling. RFID wristbands for calling the next customer represent real working comfort. Now that the tool is well implemented, well accepted by customers and employees, it is a real working comfort for everyone.
What differentiates your solution from others is the ability to check customers needs, which enables us to adapt our problem-solving program and allows faster and smoother waiting lines for customers, who are not always very happy to have to return to the customer service.
We opted for this solution (eZQ™ – Singel line) when we opened our Pau city store, 2500 m2 and 8 check-outs. It seemed obvious that we had to find an efficient way to direct the customer through the available check-outs as quickly as possible. We wanted to prevent the cashier from yelling to call the customer, nearly 10 meters separate the end of the queue and the check-out number 8.
At first, it took a little bit of time for the customer to get familiar with the system, but now everything is fine, and we couldn’t do without it. Moreover, we decided to install this system in the new store in Auch, 2500 m2 too. The customers’ wait is reduced, and the check-out process generates less stress for the customers and the staff.
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