Orion appointment: how it works
With ORION appointment solution, your customers can connect from anywhere, and book, check-in reschedule and cancel appointments seamlessly.
This helps to minimize customer wait times and ensures best-quality services to your customers.
Your customers access your availability from your website 24/7. Your calendar automatically syncs, and your clients receive a reminder message to avoid forgetting their appointments.
Our online appointment software in video
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>> Benefits : Orion appointment
- Omnichannel Engagement
- Easy, Intuitive Booking
- Intelligent Appointment Routing
- Infinitely Configurable
- Confirmations and Reminders
- Video Conferencing
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- Management of all types of appointments (by department, salesperson / agent, location, etc.)
- Confirmation and / or appointment reminder by e-mail or text message
- Attendance and reception statistics: number of appointments kept, waiting time, processing time
- Multi-devices : Format detection and adaptation (Smartphone, Tablet, PC)
Receive visitors easily thanks to the online appointment software
Your staff have all the information they need to prepare and welcome appointments in a personalized way. They can always view pending appointments and those remaining for the day.
Have real-time indicators to manage your activity
Thanks to our online appointment software, you have access to attendance and reception statistics: number of appointments kept, waiting time, processing time…
Our customers talk about it
Saint Denis City Hall France« Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users… »
City Hall of Villajoyosa Spain« We needed to offer an online appointment solution to our visitors. The ESII’s solution has adapted perfectly to our needs… »
Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users and define the access level. You can’t do all of this in one day, but in two days you can do it easily. On the user side, I made a training for my colleagues. They understood very quickly.
We needed to offer an online appointment solution to our visitors. The ESII’s solution has adapted perfectly to our needs and to the particularities of our service. The citizens have a quick and easy access to the appointment module. For our staff, management of the calendar has been greatly improved.