Reception in laboratory

Better queue management for the reception in laboratory of patients during the Covid-19 crisis.

Easily organize the wait in your laboratory to increase the patients' satisfaction and improve the work conditions.

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In this context of health crisis, you are facing an increase in attendance and, de facto, long queues due to the Covid-19 screenong tests which are added to the usual tests.

To manage this peak in attendance and receive your patients in the best conditions, ESII offers a smart solution to manage the reception in laboratory of the patients whether they have an appointment or not, whether they come for a Covid-19 test or for another test.

With the same solution Orion, you can:

  • Offer appointments booking on your website or by phone.
  • Also welcome visitors without an appointment.
  • Seamlessly manage waiting times of all patients.
  • Offer paper, SMS or digital tickets on smartphones.

More than 120 laboratories trust us to improve the reception.

Do you want to improve the wait in your laboratory?

Fill out the form, an expert will call you back.

>> Benefits of the management of the reception in laboratory

Eliminate queues in front of your laboratory.
ticket dispenser
Avoid congestion in your waiting room.
Less stress for your staff and your patients.
  • Your patient can check in without leaving their homes.
  • Respect of social distancing.

Use case

reception with appointment

Orion appointment

1- Luke

Luke has to go to the laboratory. He browses the website of the laboratory and he makes an appointment in few clicks.

reception with digital ticket

Smartwait™

2- Selena

Saturday morning, Selena looks the waiting time conditions in the laboratory on his smartphone. She takes a digital ticket for the next 20 minutes.

reception kiosk

Borne interactive

3- John

John isn’t comfortable with internet and smartphone. Saturday morning, he comes directly in the laboratory and he takes a ticket on the interactive kiosk.

reception in laboratory

Wait in the laboratory

Luke, Selena and John

Thanks to a single smart solution Orion, these 3 patients are welcomed harmoniously, without conflict and by respecting the appointments hours.

Download the brochure

Fill out the form to download your brochure about the solutions of ESII in laboratory.

See our customers success stories

  • Labo Parc Monceau France
    « We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital… »
  • Synlab Spain
    « The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes… »
  • Biolor France
    « The solution of ESII enabled us to resolve our patient flows issues at peak times, privacy of the interviews between… »

We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital solution in order to protect our staff and our more vulnerable patients. The entire patient journey (appointment booking, administrative task, sampling) had to take place outside the laboratory. We already had a drive-through, we needed the appointment solution.

We needed to manage online appointment. ESII offered for free its solution, Orion.

The set-up and the training had been quick, we were operational in less than 48h with a tailored solution, adapted to our needs.

The administrative appointment management and the patient flow management had been widely eased. Orion allowed a better work organization that brings serenity to our staff.

The patients receive a text message reminder with the precise location of the drive-through. They arrive at the right time for the appointment and that limits as possible the wait.

This solution gives to our laboratory a more professional image.

We tested the effectiveness of this solution, so we installed a second location with the same satisfaction.

Labo Parc Monceau France
Mireille Billion-Rey Co-head biologist

The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes collections. The queuing system provided by ESII has allowed us in recent years to ensure the management of all existing flows.

Synlab Spain
David Estrada Office manager, Laboratorio Central de Barcelona

The solution of ESII enabled us to resolve our patient flows issues at peak times, privacy of the interviews between our patients and reception and sample staff, a better management of patient support who, as soon as they arrive, our patients can see the average waiting time and are sure their request will be taken into account.

Finally, video media installed in the waiting room broadcast both general information and targeted messages to better direct our patients.

Biolor France
François Cornu Laboratory Manager, Laboratoire Biolor (LORIENT, 56)

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