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23.03.17 Healthcare

Patient Reception With Tablet In Amsterdam Academisch Medisch Centrum

AMC
The Academisch Medisch Centrum, located in Amsterdam, is one of the Netherlands’ largest teaching hospital.
To receive its patients, the hospital equipped two of its services with ESII’s solutions: the lab and registration desk.
 
When they arrive, patients are invited to check-in on the CAMEO™ self-service kiosk. They are provided with a call ticket. As for staff, they can monitor queues directly from a tablet via the SmartClient™ module, available with eSirius™.  SmartClient™ has all the main features of patient flow management: call, interview, directing, etc.
 
With this solution, agents are mobile and can go and meet patients, without workstation constraint.
 
smartclient tablette tactile

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