From eSirius™ to Orion: City Hall of Pau

The City Hall of Pau has equipped itself with the eSirius™ solution for appointment making and the reception of the citizens to the Personal Data service. Other services were quick to adopt the solution given the evidence of the simplification it brings to users to be in contact with the City Hall.

In 2020, the Pau City Hall’s needshave evolved, especially with the event management and the opening up to other services. As a result, this year, the migration to the SaaS mode solution Orion become an obvious choice.

Read the testimonial of this migration made by Mr. Jerome Moncla, project manager at the City Hall of Pau:

“We started with the ESII’s appointment solution to offer appointments booking for the ID and Citizenship service. Now, the appointment booking is extended to a variety of areas: City Portal, Housing, Buildings & Properties and allows us to better manage flows. We also keep the possibility of coming without an appointment, but walk-ins are categorized for statistical purposes. In 2022, we have received 27,773 visitors only for ID /Passport demands.

With this solution, we make it easier for citizens to contact the administration agencies, the appointment making is available 24/7.

Thanks to our migration to Orion, the administration of the solution is easier and more user-friendly. Many tasks that used to be processed by the IT Service can now be delegated to the agents. The services have, in fact, more autonomy since they are less dependent on the IT Service.

The migration to the ESII’s SaaS solution is an advantage. We have an interoperability on the statistical part, with an access to a data warehouse, that we can cross with external data to Orion.

Change management has gone well, as usual, thanks to a proximity relation. We have often the same contact at ESII, and that is valuable. The trainings are short and sufficient. We have kept the kiosk that was running at the Records service.

The transition between eSirius™ and Orion was very fast because the solution is SaaS, there is no installation.

At the agent level, the change was well received. We sometimes experience obstacles and fears during transition periods between two tools. This was not the case, they immediately embraced to the new ergonomics of the product. Speaking from experience, it is quite rare for agents to get used to a product so quickly.”