03.05.17 Public Sector

OPT New Caledonia Offers Online Appointment Booking

OPT provides services throughout New Caledonia in three areas of expertise: telecommunications, mail and parcel services, and financial services for individual and business customers.
OPT has just offered its customers appointment booking on its website. The customer can schedule an appointment online with a telecommunication or financial advisor. They select their visit purpose (purchase of a cellphone, new subscription, etc.), the branch in which they want to be attended, the day and the time slot. Once their contact details entered, the appointment is booked: the customer receives a confirmation and then a reminder by email and/or text message.
This new service is available for 17 branches. 
With eAppointment™ online appointment booking solution, reception is controlled as OPT manages the appointment time periods and can anticipate customer flow. With no (or very little) on-site waiting, customers are satisfied and have an easy-to-use and flexible tool to schedule an appointment. 
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