How BSIC has improved its image?

  • Use case
  • Finance
BSIC Ivory Coast

« I recommend the ESII’s QMS. we have noted a gain of time for the process of the requests but also a reduction of the waiting time for our customers. »

Context

In Ivory Coast, the bank BSIC (Banque Sahelo-Saharienne pour l’Investissement et le Commerce) is a major actor of the banking sector with a network of 20 branches in the country.

To improve the customers reception, the BSIC network calls on ESII’s expertise regarding the queue and reception management.

Solution installed

The solution installed is operated with our on-premises queue management solution eSirius™ and the ticket dispenser Diseo™. On the screen, the customer selects the service he wants to access and takes a numbered ticket.

In the waiting room, he is called via a video screen to an available counter.

Benefits

By organizing the wait, the BSIC branches give a more professional and more qualitative image to the customers. Furthermore, the running order problems are definitively gone.

Testimonial

“The quality of the reception but also the comfort have been improved since the installation of the system, as well as for our customer and for our employees.

From now on, our customers sit down comfortably in the waiting room, calmly and they respect the running order without conflict.

The solution was expected by our agents and they have accepted and understood the system.

Since the installation, we have noted a gain of time for the process of the requests but also a reduction of the waiting time for our customers.

The BSIC has improved its image with a more professional reception. I recommend the ESII’s QMS.”

Ms. Oro, Reception Manager, BSIC Headquarter Abidjan

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