Offer a tailored reception to your customers

Services center

Dynamize customer reception in your services center.

Manage our customers when they pass trough your different services center.

virtual queue systems
Used by:
  • fnac logo
  • vanden borre logo

The main reception is a place of high traffic and reflects the brand’s image. It must be user-friendly and provide customers with efficient service.

The Loyalty Card, Financing, Travel, Ticketing and After-Sales Services areas are strategic services of your store and crucial points for customer loyalty.

To reduce waiting time and put your customers in contact with the best adviser to answer their questions, ESII offers several solutions.

Contact us

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>> Benefits of solutions for service center

Increase the conversion rate
Customer satisfaction
ticket dispenser
Adviser adapted to the customer’s request
  • Interview confidentialty
  • Better resource management
ticket virtuel sur smartphone EN 1

Smartwaitâ„¢

Digital ticket on smartphone

Thanks to digital ticket, the customer scans a QRcode with his smartphone in the service center. He chooses his service and receives a digital ticket. He is notified when it is his turn.

Benefits :

  • The customer is free to browse in the sotre while waiting to be called
  • No running order conflict

Keoâ„¢

Ticket dispenser

With Keoâ„¢ your customers can take a paper ticket by selecting the service they want. They vie the numbers called through video screens located throughout the store.

Benefits :

  • Running order respected
TicketConnecte EN

Weasyâ„¢

IoT Connected Ticket

Free our customers from waiting thanks to Weasy™. They take a connected ticket Weasy™, they are informed of  the waiting time and are ntofied through the Weasy™ when a salesperson is free.

Benefits :

  • Running order respected
  • Customer free to browse during wait

Our customers talk about it

  • « We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major… Â»

We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major benefits is customers’ flows measurement and analysis. Today we can work with accurate customers’ number and waiting times. Everything is really clear and we really use the system. It will be a problem to work today without this system and I’d rather make it upgraded instead of working without it.

THIERRY CAZORLA After Sales Service Manager, FNAC Montpellier

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