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Retail

Customer reception management solutions for retail

IN-STORE ADVICE

The right sales person at the right time!

ESII WelcomePass logo sales adviceSeeking out an advisor/sales person is an important driver of customer satisfaction. To facilitate customers reaching the right sales person, ESII has created the WelcomePass™.

The principle is simple: each department of a store is equipped with a bar code reader. When a customer wants to call a sales assistant for advice, they scan a bar code (loyalty card, ticket, item, etc.) on the WelcomePass™. A first scan calls the appropriate sales assistant who is notified immediately. A second scan indicates the waiting time or allows the department to be changed.

ESII benefits for solutions BENEFITS

  • Guarantee the queuing order
  • Avoid waiting for the wrong sales assistant
  • Notify sales assistants in the back office that a person is waiting

 

USE CASE

use case in-store advice

 

 

INFOGRAPHICS

ESII in-store sales advice infographics

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