More than ever the customer reception in pharmacy is a factor of differentiation to create loyalty, reassure and acquire new customers. We offer modern and innovative solutions to improve the reception in pharmacy, optimize the staff and generate cross selling.
In Covid 19 context, ESII adapts its solutions so you can welcome your customers in the best conditions while preserving the security of your employees:
ESII equips +240 pharmacies all around the world!
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Testimonial of the Chanel pharmacy in video
>> Benefits of the reception management in pharmacy during the Covid 19 crisis
Our solutions adapted to the reception in pharmacy
Reception in pharmacy with an appointmentWith the antigenic tests you need to adapt your organization: you have to make the tests while continuing to receive the others customers in the best conditions. Organize the antigenic tests on appointment! Easy to use and quick to install (48h), this solution allows you to plan the customer flow came for the test while keeping the control of your agenda.
See our customers’ success stories
- Bandel pharmacy France« We had been waiting impatiently for this queue management system*, which corresponds with the concept we had in mind for… »
- Valby pharmacy Denmark« The system powered by ESII has primarily been incredibly reliable. It was also easy to use for our customers. An… »
- Le Pyanet pharmacy France« Not only have we found the system to be very scalable, but ESII was also able to respond to our… »
We had been waiting impatiently for this queue management system*, which corresponds with the concept we had in mind for our pharmacy.
This system frees up not only our patients but also our staff, which we had not anticipated. The staff is delighted as this allowed them to gain control of the queue unlike what we previously had in place from the start.
This system seems to be better than using standard tickets in reducing waiting time, and of course much more ‘’transparent’’ a technology.
The system powered by ESII has primarily been incredibly reliable. It was also easy to use for our customers.
An interesting side benefit of the solution is the greater efficiency that the pharmacy can now benefit from. This is documented through various forms of statistics that the system generates.
The staff has also been pleased that they now can work with a system that is integrated into their existing screens and keyboards.
Also the installation was quite straightforward. We have not experienced any problems in the three months we have now used the system, so it’s probably the best recommendation one can make.
Not only have we found the system to be very scalable, but ESII was also able to respond to our requests in a timely manner.
The interface has been seamlessly integrated into our current IT system, PERIPHAR. We have not encountered any problems with the system in the six months that it has been installed. I have also recommended this product to one of my colleagues who has just finished installing it.
The staff no longer have to intervene in the event of a dispute over a place in the queue as the customer has a ticket, meaning they are free to browse the store without losing their turn.