More than ever the customer reception in pharmacy is a factor of differentiation to create loyalty, reassure and acquire new customers. We offer modern and innovative solutions to improve the reception in pharmacy, optimize the staff and generate cross selling.
In Covid 19 context, ESII adapts its solutions so you can welcome your customers in the best conditions while preserving the security of your employees:
ESII equips +240 pharmacies all around the world!
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Testimonial of the Chanel pharmacy in video
>> Benefits of the reception management in pharmacy during the Covid 19 crisis
Our solutions adapted to the reception in pharmacy
Reception in pharmacy with an appointmentWith the antigenic tests you need to adapt your organization: you have to make the tests while continuing to receive the others customers in the best conditions. Organize the antigenic tests on appointment! Easy to use and quick to install (48h), this solution allows you to plan the customer flow came for the test while keeping the control of your agenda.
See our customers’ success stories
- Bandel pharmacy France« We had been waiting impatiently for this queue management system*, which corresponds with the concept we had in mind for… »
- Valby pharmacy Denmark« The system powered by ESII has primarily been incredibly reliable. It was also easy to use for our customers. An… »
- Grande Pharmacie Montchaninoise France« Pharmacy employees are now more focused, they no longer have conflicts to manage. They can focus attention on customers, they… »
We had been waiting impatiently for this queue management system*, which corresponds with the concept we had in mind for our pharmacy.
This system frees up not only our patients but also our staff, which we had not anticipated. The staff is delighted as this allowed them to gain control of the queue unlike what we previously had in place from the start.
This system seems to be better than using standard tickets in reducing waiting time, and of course much more ‘’transparent’’ a technology.
The system powered by ESII has primarily been incredibly reliable. It was also easy to use for our customers.
An interesting side benefit of the solution is the greater efficiency that the pharmacy can now benefit from. This is documented through various forms of statistics that the system generates.
The staff has also been pleased that they now can work with a system that is integrated into their existing screens and keyboards.
Also the installation was quite straightforward. We have not experienced any problems in the three months we have now used the system, so it’s probably the best recommendation one can make.
Pharmacy employees are now more focused, they no longer have conflicts to manage. They can focus attention on customers, they don’t have to watch who’s coming.
They know how many people are waiting as well as the waiting time for customers. This makes it possible to adapt the answers if a person has waited a very long time in order to avoid additional tension to that of the wait.
The average basket increased by 8% and 10% on average.
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