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Retail

Customer reception management solutions for retail

DYNAMIZE CUSTOMER RECEPTION IN YOUR SERVICES CENTER

Offer tailored reception to your customers

General reception is a place of high customer throughput and one which reflects the retailer's image. It should be friendly and provide efficient customer services.

The Loyalty Card, Financing, Travel, Ticketing hub is a strategic service provided by your store and is crucial for customer loyalty.

To reduce waiting times and connect the customer with the right salesperson, ESII designed solutions for online appointment booking and self check-in on interactive kiosks.

ESII benefits for solutions BENEFITS

  • Increase conversion rates
  • Confidentiality of interviews
  • Customer satisfaction and loyalty
  • The right staff to answer the customer's request

 

USE CASE

ESII use case services center

 

INFOGRAPHICS

ESII services center infographics


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Success Stories

Logo Fnac

Fnac

“We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major benefits is customers’ flows measurement and analysis. Today we can work with accurate customers’ number and waiting times. Everything is really clear and we really use the system. It will be a problem to work today without this system and I’d rather make it upgraded instead of working without it.”

Thierry CAZORLA After Sales Service Manager FNAC Montpellier (France)
Overview

  • 31 stores equipped
  • eSirius™ centralized architecture
  • Key figures about FNAC's Support Service: 600,000 customers attended each year; 74,000 replaced products and 202,000 products sent for repair

Customer Flow Management Concept
  • Interactive kiosk in free reception mode (CAMEO, DISEO or TWANA)
  • 6 differentiated services amongst which one is priority
  • Back office alerts
  • Customer identification by loyalty card
  • Automatic retrieving of customers folder
  Benefits
  • Customer loyalty
  • Reporting
Logo Conforama

Conforama

ESII's solutions are installed in various Conforama stores. Check-out these solutions and their benefits below.

Overview

  • 37 stores equipped in France and Switzerland
  • Equipped sections: Good collection and Technical Support
  • eSirius™ / eTrack™
 

 

Customer Flow Management Concept
  • Customer identification and directing to the right service with the CAMEO™ kiosk
  • Call of the next customer on LCD screen with digital signage broadcasting
  • Good collection management from the order to the delivery (preparation, display of the order steps, call and delivery to the client, monitoring)
 
  Benefits
  • Tracked and optimized activity
  • Customer loyalty
  • More profitable waiting
 

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ESII supports you

You have a project and want to find the most suitable solution ? Find your solution