DYNAMIZE CUSTOMER RECEPTION IN YOUR SERVICES CENTER
Offer tailored reception to your customers
General reception is a place of high customer throughput and one which reflects the retailer's image. It should be friendly and provide efficient customer services.
The Loyalty Card, Financing, Travel, Ticketing hub is a strategic service provided by your store and is crucial for customer loyalty.
To reduce waiting times and connect the customer with the right salesperson, ESII designed solutions for online appointment booking and self check-in on interactive kiosks.
BENEFITS
- Increase conversion rates
- Confidentiality of interviews
- Customer satisfaction and loyalty
- The right staff to answer the customer's request
USE CASE
INFOGRAPHICS
Success Stories
Fnac
“We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major benefits is customers’ flows measurement and analysis. Today we can work with accurate customers’ number and waiting times. Everything is really clear and we really use the system. It will be a problem to work today without this system and I’d rather make it upgraded instead of working without it.”
Thierry CAZORLA After Sales Service Manager FNAC Montpellier (France)
- 31 stores equipped
- eSirius™ centralized architecture
- Key figures about FNAC's Support Service: 600,000 customers attended each year; 74,000 replaced products and 202,000 products sent for repair
- Interactive kiosk in free reception mode (CAMEO, DISEO or TWANA)
- 6 differentiated services amongst which one is priority
- Back office alerts
- Customer identification by loyalty card
- Automatic retrieving of customers folder
- Customer loyalty
- Reporting
Conforama
ESII's solutions are installed in various Conforama stores. Check-out these solutions and their benefits below.
- 37 stores equipped in France and Switzerland
- Equipped sections: Good collection and Technical Support
- eSirius™ / eTrack™
Customer Flow Management Concept
- Customer identification and directing to the right service with the CAMEO™ kiosk
- Call of the next customer on LCD screen with digital signage broadcasting
- Good collection management from the order to the delivery (preparation, display of the order steps, call and delivery to the client, monitoring)
- Tracked and optimized activity
- Customer loyalty
- More profitable waiting
