Patient reception management in healthcare

reception in pharmacy

Specifically designed for reception in pharmacies, ESII solutions decrease your customers' waiting times  and speed-up check-out process. 

We offer different systems to receive your customers, whatever the configuration of your pharmacy.

If you want to make your first steps in this field, the Pack Start has been specially designed for you. Composed of a touch screen ticket dispenser and call display, it allows your customers to virtually queue and thus freely walk through the aisles without losing their turn.


ESII  benefits Benefits:

  • Convert waiting time into sales time
  • Guaranteed first-come first-serve reception
  • Improve confidentiality at the counter
  • Improve working conditions
  • Manage customer flows


use case pharmacy



Other solutions, more advanced, are also available such as online appointment booking or single line queuing for counters.

Contact us for a customized quotation.

ESII equips over 120 pharmacies worldwide: Valby Pharmacy (Denmark), Pharmacie Goedert (Luxembourg), Centre Andermos (France), etc.


Success Stories

Logo pharmacie

Bandel Pharmcy

The Bandel Pharmacy wanted an innovative reception solution to offer a great patient experience.


  • Weasy solution to call the patients
  • Innovative and modern receptiion
  • No interactive kiosk, no displays, no paper ticket

Customer Flow Management Concept
  • At the entrance, the patient takes a connected ticket
  • He sees the number of persons before him in the queue or the estimated waiting time
  • Meanwhile, he can browse in the pharmacy
  • When it is his turn, the ticket vibrates and beeps and displays the counter where he has to go
  • The patient is free to browse in the pharmacy
  • The patient doesn’t have his eyes fixed on a display
  • Increases the impulse purchases
  • Modern and innovative image
Logo Pharmacie Sunstore

Sun Store Pharmacies

ESII solutions were installed in several Sunstore pharmacies in Switzerland. Check-out which solutions were installed and their benefits in the sections below.


  • 4 sites installed
  • eSirius™ solutions
  • Twana Diseo™ 
  • Call consoles with RFID mode

Customer Flow Management Concept
  • Customer check-in with interactive Twana DISEO™
  • Call of next customer with RFID badge from various reception desks and closing the process at the check-out
  • Called numbers are broadcasted on LED Displays with voice synthesis
  • Mobile staff
  • Better working conditions
  • High quality service
  • Less waiting 
  • Increase in the average basket 

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