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Retail

Customer reception management solutions for retail

Deli counters

Make your business more profitable

We offer you solutions to increase this activity: the standard mode with a ticket per counter, or the enhanced multiple counter mode.
 
The multiple counter mode is a solution that is unique on the market for customers who want to be served at several counters (cheese, delicatessen, fish, etc.).
 

ESII benefits for solutions BENEFITS

  • Reassure customers by enabling them to take place into the queue and inform them about their waiting time
  • Make it easier to use several counters
  • Analyze the sales staff activity

 

USE CASE

ESII use case deli counters

INFOGRAPHICS

ESII deli counter infographics


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Success Stories

Logo AD Delhaize

AD Delhaize

“More than a butcher's ticket, it is a management tool. The client can continue to shop, the system manages the personal back-up, the back-up staff at the right time enable to better serve customers by reducing waiting times.

It is a comfort for the client.” “With statistics I could improve the staff positioning in accordance with customers affluence and monitor wait times.”

Mr. et Mrs. Baerten AD Delhaize Hannut, Belgique
Overview

  • International group (6 countries / 3 continents)
  • Customer Reception Management with touchscreen dispenser, LED displays for calls and Back Office

Customer Flow Management Concept
  • Reception with queue allocation by ticket
  • Audio and LED displays calls visible in all the store
  • Real-time information to manage the staff as additional help
  • Statistical reports to plan and organize resources
  Benefits
  • Customers active waiting (customers can still shop in the store)
  • Staff optimum management in Back Office
  • Anticipation, planning and organization of the resources through knowledge peak periods

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ESII supports you

You have a project and want to find the most suitable solution ? Find your solution