Deli counters
Make your business more profitable
BENEFITS
- Reassure customers by enabling them to take place into the queue and inform them about their waiting time
- Make it easier to use several counters
- Analyze the sales staff activity
INFOGRAPHICS
Success Stories
Smart Foods Market
"we don’t want customers to queue at the meat counter before continuing their shopping and then wait again for the checkout process. We were looking for a solution to give them a number to guarantee their turn at the meat counter while optimizing their time by browsing in the store. ESII offered a ticket dispenser with call of the numbers through a video screen in the store. Afterward, because of Covid, we selected the QRCode on a smartphone solution, that prevents everyone from touching the kiosk, but some customers objected to use the smartphone to take a number, so we finally chose the kiosk that allows to do both. At the meat counter, the system has always been reliable and avoid a lot of problems caused by a queue line: the number is the proof of customer turn, the staff can’t be blamed for a form of favoritism by giving priority to some customers, etc."
Requia Badr Manager Smart Foods Market
- Improve the wait at the meat counter.
- A connected kiosk Keo™.
- Paper or virtual ticket on smartphone.
- The customer takes a virtual or a paper ticket.
- He shops in the store while following the number called on several screens.
- He is called to the meat counter through the video screens.
- Optimize the waiting time: customers free to browse.
- Avoid running order problems.
- Virtual ticket can be taken before to come in the store.
- Customers without smartphone can take a paper ticket.
AD Delhaize
“More than a butcher's ticket, it is a management tool. The client can continue to shop, the system manages the personal back-up, the back-up staff at the right time enable to better serve customers by reducing waiting times.
It is a comfort for the client.” “With statistics I could improve the staff positioning in accordance with customers affluence and monitor wait times.”
Mr. et Mrs. Baerten AD Delhaize Hannut, Belgique
- International group (6 countries / 3 continents)
- Customer Reception Management with touchscreen dispenser, LED displays for calls and Back Office
- Reception with queue allocation by ticket
- Audio and LED displays calls visible in all the store
- Real-time information to manage the staff as additional help
- Statistical reports to plan and organize resources
- Customers active waiting (customers can still shop in the store)
- Staff optimum management in Back Office
- Anticipation, planning and organization of the resources through knowledge peak periods
