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eSirius reception software


Queue management system

ESII eSirius queue management solutioneSirius™ is the most advanced queue management and customer journey solution of the market. It offers you a fluid reception and enables you to manage one or several sites (branch, store, etc.) in a centralized way . You can allocate your teams according to demand, establish a personalised relationship with your visitors and give your reception a modern and dynamic image.
The result of more than 30 years' experience, eSirius™ is designed to adapt to all organisations and to types of businesses: government agencies, airports, banks, shops, clinics, town halls, retailers, stations, hospitals, health insurance, pharmacies, supermarkets, etc. eSirius™ modularity, flexibility and interoperability make it an internationally recognised one2one queue management software package solution.

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The most powerfull customer flow management solution


eSirius™ allows you to manage multiple hosting sites from the same server. This technology guarantees you simplicity of installation, maintenance and deployment.


The Smartwait™ saves your customers time with a virtual queue. The hour of passage is guaranteed and the alerts before the call bring you an undeniable customer advantage


eSirius™ takes care of your customers as soon as they arrive. Waiting queues are virtualized and segmented according to the customer's needs. The appointments are identified. People with reduced mobility are managed. Customers are reassured and released ..


eSirius™ has many customizable statistical reports to analyze your activity and improve your organization. Statistical reports can be sent automatically by e-mail.


eSirius™ supervises your home in real time. The simulation of waiting times allows you to balance your front and back office resources. You receive accurate and targeted alerts to better manage your home.


The Qualii™ module allows you to link survey responses to data from your hospitality management. Customer feedback helps maintain a quality service.

eSirius™ and Orion

The eSirius™ solution is continuously updated with standard developments that guarantee you a secure and reliable version that meets your reception and waiting management needs.
The new developments are mainly focused on our SAAS Orion solution which covers the same general functionalities as eSirius™ and on which the software evolutions and the adaptation to new equipment and peripherals will relate: The changes from eSirius™ to Orion are to be privileged to guarantee a scalable and up to date solution.


  • Fluid, communicating and multiple-site reception
  • Personalised relationship with your visitors
  • Active communication
  • Modern and dynamic image
  • Mobile customers
  • Efficient interview
  • Real time supervision
  • Decision-making statistics


  • Box: provides a consistent customer experience, without any loss of vital information, even if the network is unaccessible
  • Harmonious conflict-free management of customers with appointments and spontaneous visitors
  • Multiple-site reception: real-time supervision, statistics, centralised management of the configuration and rights
  • "Full web" architecture without deployment and compatible with the main operating systems
  • Easily integrable into your information system
  • Analysis of activity using the eStat module
  • Active communication with NeoPlayer™
  • Appointment management with eAppointment™
  • Advanced calling features: call with a minimum guaranteed time, impending call by SMS, call by anticipation ...
  • GDPR compliant


Easy appointment making:

  • Quick appointment making
  • Responsive design
  • Automatic display of the next available time slots
  • Guaranteed appointment during registration

Appointment booking


Our SmartClient™ call and reception web module offers your consultants mobility and freedom. Available on a touch tablet and other mobile devices, SmartClient™ is quick and easy to use.

screenshot mobile reception solution


eSirius™ is "the" multiple site queue management product which provides you uniform reception throughout your sites. Map supervision allows you to analyse your activity at a glance.

screenshots eSirius queue management solution


The eStat analysis module allows you to exploit your data rapidly for optimising your reception and measuring your activity. The strength of the eStat module is how easy it is to use without limiting you in your analyses.

screenshot statistics about queue management

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