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eSirius

eSirius™

The most powerful queue management solution

eSirius

Powerful software

Multisite hosting management

eSirius

Online appointment

Making appointments via internet and mobile application

 

 

 

ESII eSirius queue management solutioneSirius™ is the most advanced queue management and customer journey solution of the market. It offers you a fluid reception and enables you to manage one or several sites (branch, store, etc.) in a centralized way . You can allocate your teams according to demand, establish a personalised relationship with your visitors and give your reception a modern and dynamic image.

The result of more than 30 years' experience, eSirius™ is designed to adapt to all organisations and to types of businesses: government agencies, airports, banks, shops, clinics, town halls, retailers, stations, hospitals, health insurance, pharmacies, supermarkets, etc. eSirius™ modularity, flexibility and interoperability make it an internationally recognised one2one queue management software package solution.

eSirius allows you to manage your queue management whatever your organization

eSirius

MULTIPLE-SITE RECEPTION

eSirius™ allows you to manage multiple hosting sites from the same server. This technology guarantees you simplicity of installation, maintenance and deployment.

eSirius

MOBILE QUEUE MANAGEMENT

The Smartwait™ saves your customers time with a virtual queue. The hour of passage is guaranteed and the alerts before the call bring you an undeniable customer advantage

eSirius

ANALYSIS OF THE ACTIVITY

eSirius™ takes care of your customers as soon as they arrive. Waiting queues are virtualized and segmented according to the customer's needs. The appointments are identified. People with reduced mobility are managed. Customers are reassured and released ..

eSirius

DECISION STATISTICS

eSirius™ has many customizable statistical reports to analyze your activity and improve your organization. Statistical reports can be sent automatically by e-mail.

eSirius

REAL TIME MANAGEMENT

eSirius™ supervises your home in real time. The simulation of waiting times allows you to balance your front and back office resources. You receive accurate and targeted alerts to better manage your home.

eSirius

SATISFACTION SURVEY

The Qualii™ module allows you to link survey responses to data from your hospitality management. Customer feedback helps maintain a quality service.

 

Benefits

  • Fluid, communicating and multiple-site reception
  • Personalised relationship with your visitors
  • Active communication
  • Modern and dynamic image
  • Mobile customers
  • Efficient interview
  • Real time supervision
  • Decision-making statistics

Features

  • Box: provides a consistent customer experience, without any loss of vital information, even if the network is unaccessible
  • Harmonious conflict-free management of customers with appointments and spontaneous visitors
  • Multiple-site reception: real-time supervision, statistics, centralised management of the configuration and rights
  • "Full web" architecture without deployment and compatible with the main operating systems
  • Easily integrable into your information system
  • Analysis of activity using the eStat module
  • Active communication with NeoPlayer™
  • Appointment management with eAppointment™
  • Advanced calling features: call with a minimum guaranteed time, impending call by SMS, call by anticipation ...

MULTIPLE-SITE RECEPTION

eSirius™ is "the" multiple site queue management product which provides you uniform reception throughout your sites. Map supervision allows you to analyse your activity at a glance.

screenshots eSirius queue management solution

MOBILE RECEPTION

Our SmartClient™ call and reception web module offers your consultants mobility and freedom. Available on a touch tablet and other mobile devices, SmartClient™ is quick and easy to use.

screenshot mobile reception solution

ACTIVITY ANALYSIS

The eStat analysis module allows you to exploit your data rapidly for optimising your reception and measuring your activity. The strength of the eStat module is how easy it is to use without limiting you in your analyses.

screenshot statistics about queue management

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