eSirius
Queue management system
eSirius™ is the most advanced queue management and customer journey solution of the market. It offers you a fluid reception and enables you to manage one or several sites (branch, store, etc.) in a centralized way . You can allocate your teams according to demand, establish a personalised relationship with your visitors and give your reception a modern and dynamic image.The result of more than 30 years' experience, eSirius™ is designed to adapt to all organisations and to types of businesses: government agencies, airports, banks, shops, clinics, town halls, retailers, stations, hospitals, health insurance, pharmacies, supermarkets, etc. eSirius™ modularity, flexibility and interoperability make it an internationally recognised one2one queue management software package solution.
The most powerfull customer flow management solution
MULTIPLE-SITE RECEPTION
eSirius™ allows you to manage multiple hosting sites from the same server. This technology guarantees you simplicity of installation, maintenance and deployment.
MOBILE QUEUE MANAGEMENT
The Smartwait™ saves your customers time with a virtual queue. The hour of passage is guaranteed and the alerts before the call bring you an undeniable customer advantage
ANALYSIS OF THE ACTIVITY
eSirius™ takes care of your customers as soon as they arrive. Waiting queues are virtualized and segmented according to the customer's needs. The appointments are identified. People with reduced mobility are managed. Customers are reassured and released ..
DECISION STATISTICS
eSirius™ has many customizable statistical reports to analyze your activity and improve your organization. Statistical reports can be sent automatically by e-mail.
REAL TIME MANAGEMENT
eSirius™ supervises your home in real time. The simulation of waiting times allows you to balance your front and back office resources. You receive accurate and targeted alerts to better manage your home.
SATISFACTION SURVEY
The Qualii™ module allows you to link survey responses to data from your hospitality management. Customer feedback helps maintain a quality service.
MULTIPLE-SITE RECEPTION
eSirius™ is "the" multiple site queue management product which provides you uniform reception throughout your sites. Map supervision allows you to analyse your activity at a glance.
MOBILE RECEPTION
Our SmartClient™ call and reception web module offers your consultants mobility and freedom. Available on a touch tablet and other mobile devices, SmartClient™ is quick and easy to use.
ACTIVITY ANALYSIS
The eStat analysis module allows you to exploit your data rapidly for optimising your reception and measuring your activity. The strength of the eStat module is how easy it is to use without limiting you in your analyses.
