Orion
Queuing system and reception solution in SaaS mode
ESII introduces the software revolution in terms of queuing system and reception management. This SaaS solution adapts to all organizations, regardless of their size and without set-up. You easily add features, locations or hardware to develop your queuing system according to your reception.
Always be at the forefront of technology to welcome your visitors with monthly automatic updates of your solution. In addition to being technologically up-to-date, you can be sure that your data and those of your customers are secured on dedicated servers compliant with the GDPR.
Benefits
- Optimized customer experience
- Improved working conditions
- Better management of the ressources
- Waiting conditions in real time
- customers are no longer waiting
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Our customers choose the ORION platform for...
Cloud-based & Robust
Our system architecture ensures Orion can be scaled across a vast number of locations and regions with low latency, minimal disruption and at low cost.
Flexible & Easy to configure
ORION can be configured and adapted to a variety of use cases. Select the solutions and features to suit your enterprise, and easily manage your settings.
Customizable
Customize all your customer facing interfaces with your brand logos, colors and look&feel within minutes.
GDPR
Orion is compliant with the GDPR.
Easy integration
Whilst Orion can be used completely stand-alone, it is also developed to enable you to integrate into your existing systems with ease.
Customer satisfaction
Optimized customer experience: more free time to manage the journey, less stress, reliable information for your customers.
Features
Online appointment booking
Orion Appointment is an intuitive, open and multisite SaaS appointment management solution. Your customers can access your availability from your website 24/7. Your calendar synchronizes automatically and your customers receive a reminder message to avoid forgetting their appointment. You welcome all your customers, without waiting, by monitoring your resources and by planning your activity.
Virtual ticket
Easy-to-use solution giving you an innovative alternative to the classic queue. Save your customers time and greet them whenever they want. SmartWait ™ geolocates your facility according to your customer's position. With this solution, he knows the waiting conditions in real time for each of your services. He can indicate at what time he wants to come and take a virtual ticket to join the queue.
Event management
Orion allows you to easily manage and organize events on your website. You upload the registration form through an iframe and allow visitors to register under the conditions you define.
Multiservice Kiosks
The Twana ™ range is an integral part of our reception management solution. Combining design, robustness, performance and ease of use, they offer you a unique and engaging solution for customer relations. They allow you to know the customer's needs, identify the arrival of an appointment, enter information (forms), take a call ticket and direct your visitors very easily.
Mobile reception
Interact with your customers. With their tablet or smartphone, your employees add customers to the queue, view expected waiting times and call customers.
Statistics
Receive reports on your activity to best adapt your resources. Orion has many statistics to analyze your activity and improve your organization. Statistical reports can be sent automatically by e-mail.
Our commitments :
01
Customer satisfaction
Optimized customer experience: more free time to manage the journey, less stress, reliable information for your customers.
02
Operational excellence
The Business Intelligence module allows you to manage your activity as finely as possible and therefore better manage your resources.
03
Working conditions
By eliminating the queues, your reception is more relaxed, the working conditions of your employees are thus improved.
04
Customer relationship
You engage with your customers and personalize your messages, using the most relevant communication channels.
05
Performance
Orion manages large flows while updating the waiting conditions in real time.
06
Additional revenue
Your customers are no longer waiting, they have more time to shop and browse the sales area.
Controlled and smooth reception
Orion allows you to smooth out arrivals during the day, anticipate and respond effectively to traffic peaks. Your visitors receive information in real time and wait less. You eliminate the queue!
Always updated solution
Thanks to Orion's SaaS mode, your solution is automatically and regularly updated for greater convenience and security.
No installation necessary
You can activate additional modules and options at any time from your customer account without requiring additional installations.
Multi-channel solution
Thanks to Orion, you reach visitors in different ways thanks to paper or SMS tickets, email reminders.
