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ESII services

Our services

ESII helps you throughout your project

When you select ESII to modify or improve your customer reception, you access all the services that make ESII one of the world leader in the queue management system market. Throughout the scope of your project, ESII listens and helps you to use a solution adapted to your needs and efficient in the long term.

Our support:

  • Innovative and suitable concepts
  • Opening day support on location
  • Turnkey solution
  • Customized training
  • On location maintenance
  • Expert advices & sales follow-up
  • Project manager for key accounts

CUSTOMER PROJECT MANAGAMENT

Engineers dedicated to key accounts.

DEPLOYMENT & TRAINING

A whole team of experienced technicians.

TECHNICAL SUPPORT

98% of the calls serviced in less than 60 seconds.

ON-SITE MAINTENANCE

86% of the interventions in less than 48h.

WORLDWILD AND DOMESTIC NETWORK

Presence in more than 56 countries.

Customer project management

The project management is one of the keys of a successful project:

liste Engineers dedicated to major accounts.

liste A specific approach adapted to the size of the project.

liste A personal contact throughout the project, from the pre-sales, and strongly involved in the business environment of the customer.

liste Project governance (piloting committees…).

liste Writing and sharing of the project documents.

liste Management of the pilot installations.

liste Standardization for mass deployment.

liste A core department in our organization.

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Deployment & training

  • A whole team of experienced technicians.
  • Based at our headquarters and in our branches.
  • Available in France and worldwide.
  • On-site or remote installation.
  • The solutions are prepared and tested at ESII, to the nearest of the customer environment.
  • The technicians manage the customer service, from the order to the production launch.
  • Coordination of every stakeholder.
  • Customized training, on location or remotely.
  • Possibility to do groups webinar.
  • Assistance for the project launch to check that everything is working.

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Training ESII

Technical support

liste A dedicated team with 6 locations.

liste Based at the headquarters in France.

liste Experts in our solutions (6 months training).

liste 98% of the calls serviced in less than 60 seconds.

liste Less than 3% of abandoned calls.

liste Opening from Monday to Friday from 8.00 am to 6.30 pm (GMT +1).

liste On-call duty period Saturday morning, and on request.

liste Possibility to customize the management of incident tickets for key accounts.

liste Escalation to the R&D service as soon as needed (proximity of the teams).

liste Privileged access for customers with a maintenance agreement.

liste Support in French and English (Spanish coming soon).

liste Remote maintenance with different tools.

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Technical support

On-site maintenance

  • Around 500 interventions per year.
  • 86% of the interventions within less than 48h.
  • 75% of the interventions are outsourced to our partners, 25% by our technicians.
  • Replacement for our customers with a maintenance agreement.
  • A technician is dedicated to hardware troubleshooting of in our factory.
  • Stock for quick replacement, shipping scheduled the day after.

On-site maintenance

Domestic and worldwide network

liste Headquarters in Laverune (Herault) and branches in Creteil (Paris Region), Vitre (Western Region) and Toulouse (South-West Region).

liste 8 partner companies across France.

liste Present in more than 50 countries.

liste Sales and service network worldwide.

liste High reactivity and adaptation capacity to the local needs.

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worldwide network

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ESII supports you

You have a project and want to find the most suitable solution ? Find your solution