The city of Pau uses Orion appointment for the registration to its events

  • Use case
  • Public Sector
Pau City Hall France

« Welcome agents receive fewer calls and with automatic ticket available when a cancellation occurs, slots filling is automatic. »


The City Hall of Pau already used the Orion Appointment solution to manage the reception of the citizens at the ID service. With the constraints linked to the Covid-19, the Culture Department has decided to use a feature of Orion Appointment that allows to manage the registration for an event. The agents in charge of the events organization can manage the number of registrations at an event and they can identify the participants onsite.


After using the solution since June 2020, Mrs. Anne-Sophie Pech, Cultural Events manager, gives us a testimonial of the efficiency of this solution:

“ESII and the city of Pau have jointly built a solution that allows easy access control by a QR code the participant receives and then scanning this code with a simple smartphone. These new features were thus available for the first event of the summer: the music festival. Audiences were able to register online for one of the five stages offered. As this was the first test, a technician from ESII was available to assist us. The organizer now has a view of how much space is being filled in real time, the number of people expected and the tickets available.

We are developing online registrations for all free cultural events offered by the Culture Department.

This online reservation solution allows great freedom for participants who can register at any time, while having the option of modifying or canceling their registration.

Welcome agents receive fewer calls and with automatic ticket available when a cancellation occurs, slots filling is automatic.

Finally, thanks to registrations and access control, we collect statistical data such as the number of participants and where they are coming from. It is indeed possible to create your customized questions in the registration form and thus, to measure whether the objectives in terms of target audience are achieved.”


  • Automatic fill of the events
  • SaaS mode solution adapted to the needs
  • Free the switchboard
  • Inscription 24h/7d

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