Our Customers Testify

With over 12,000 references, ESII is recognized as the worldwide leader in customer flow management; and it is also what our customers say. Here are the latest customer testimonials and practical examples of companies that have trusted us and that will give you the idea to do the same.


  • “ESII and the city of Pau have jointly built a solution that allows easy access control by a QR code the participant receives and then scanning this code with a simple smartphone. These new features were thus available for the first event of the summer: the music festival. Audiences were able to register online for one of the five stages offered. As this was the first test, a technician from ESII was available to assist us. The organizer now has a view of how much space is being filled in real time, the number of people expected and the tickets available.

    We are developing online registrations for all free cultural events offered by the Culture Department.

    This online reservation solution allows great freedom for participants who can register at any time, while having the option of modifying or canceling their registration.

    Welcome agents receive fewer calls and with automatic ticket available when a cancellation occurs, slots filling is automatic.

    Finally, thanks to registrations and access control, we collect statistical data such as the number of participants and where they are coming from. It is indeed possible to create your customized questions in the registration form and thus, to measure whether the objectives in terms of target audience are achieved.”

    Mairie de Pau rendez-vous
    Anne-Sophie Pech
    Cultural Events manager - City of Pau
  • Our main problem was that at the end of the year we have a lot of customers. The wait can rise very quickly. At the fish counter you can have 200 customers in 15 minutes. The idea was to be able to manage these 200 clients by making them wait in the best possible conditions, without forcing them to be stuck in the same place which quickly becomes cramped. Especially since there are a lot of people in the store these days and the wait can be long.

    ESII offered to install ticket dispensers with numbers displayed on TVs throughout the store. This allows the customer to browse in the store while having the opportunity to see his number and when he is going to be called. He also has the possibility of tracking his number on his mobile phone using a QRCode to be scanned on the ticket. He can check where the queue is and get closer to the counters at the right time.

    Customers don't have to be stuck in one place while waiting for their turn but can continue shopping with an eye on the queue. As the wait is no longer static, the perceived wait decreases.

    The manager in his office can see the wait is in his section. If the wait is too long, he can go and see what's going on, help staff or reallocate the teams on his area.

    The solution installed by ESII match with our specifications.

    Reception E.Leclerc
    Cedric Tissandier
    Quality manager - E.Lerclerc Clermont Ferrand
  • We installed the single line queuing on the food side of the supermarket, in front of the frozen food department, where the customers finish their shopping. A lot of customers were waiting to one checkout while others had few people.

    The main benefit for our cashiers is the continuous flow: they no longer have a timeout between customers and appreciate the pace. It took us 8 months to adjust the tempo to have neither too many customers nor enough. There are no more than 8 customers waiting at the checkout. The cashiers have time to deal with problems (wrong price, missing barcode…).

    For the customers, the single line queuing is modern, effective and seamless. There is no more running order conflict and “other queue is quicker” syndrome. When there is a problem at the checkout, they don’t have to wait more.


    File attente auchan
    Marlene Lecluse
    Cashier Service Manager - Auchan Petite Forêt
  • We were looking for a solution for the after lockdown, so that our members can use a simple and fast reservation system to be able to access the club while respecting the COVID19 health rules imposed by the government.

    ESII offered us a management and planning solution adapted to our activity. The advantages for reception staff are reception and screening of customers, and compliance with the maximum capacity rules for our activity.

    The benefits for our customers are the ease of use of the reservation system and feeling safe from COVID19 health restrictions.

    Franck SCHIEBEL - Club Manager
    CK Fitness
    Boulevard Hubert Clément

    CK Fitness RDV
    Franck SCHIEBEL - Club Manager - CK Fitness
    CK Fitness
  • In a joint work, ESII and our software editor have installed in a few months a reception with kiosk for outpatients which supports in autonomy 20% of the external flow now.
    For the reception staff, the kiosks lighten the pressure during peak traffic and allow to make patients reception interview in better conditions, for which a human intervention and an expertise is needed. The working conditions are therefore improved. The job evolves with a more direct contact with the patient in the lobby for orientation and assistance in the use of terminals, that is well perceived by the public and in consequence more gratifying for the staff.
    For the patients, the autonomous reception is very fast (a few seconds) and factor of less stress and less wait. The impact of this organization is also positive on the waiting time of all the other visitors.
    We are very satisfied with the solutions offered by ESII regarding the issues addressed.

    Centre Hospitalier Henri Duffaut
    305 Rue Raoul Follereau
    84902 Avignon cedex 9 

    Hospital of Avignon
    Michaël DE BLOCK,Head of IT, Hospital of Avignon
    Head of IT, Hospital of Avignon
  • During Covid, we set up a single file system for our 10 checkouts. It was a testing period, and we found that it was meeting customers’ expectations. However, it was not possible to keep someone to distribute customers at the end of the line to the different checkouts. We therefore wanted to automate the system with the ESII solution.

    The "local products" section has been restructured into a gondola along the 25 meters of the single queue. He brought us € 50,000 in May alone for an investment of € 20,000. It is an investment that is quickly paid off. Beyond the profitable side, gondolas keep consumers busy. They enjoy the local products.

    An advantage is that when a checkout is blocked (price problem or other), customers are called to other checkouts. They are less nervous: when they arrive at checkout, it is for cashing, not waiting. The staff feel much better.

    At the checkout, this system prevents theft from customer who goes to a checkout where he knows the person. Customers don't choose where they go.

    We make 50% of our revenue between March, April and May. Cashiers no longer feel oppressed by the flow of customers arriving at the checkout.

    As a result, the cashier team is very satisfied. We are 100% single line and we will not go back.

    Floralie’s Garden – 38 Voie Romaine, 51450 Betheny

    Linear queuing store
    Samiel Bouvier
    Floralie's Garden - Betheny
  • We have installed, since the pandemic, a single line queuing system. Employees had to call customers at the checkout. Considering the configuration of the store and the Plexiglas walls, communication with the customer was complicated. So, the staff asked for the installation of a queuing system. The solution offered by ESII allows us to tell the customer which checkout to go to. The call is managed by the cashier. This communication system is very easy to use for the cashier and the information is clear for the customer. The relationship with ESII was very good, and the project monitoring was efficient.

    Aral logo
    Olivier Rostenne
    Retail Operations Department - Aral Luxembourg
  • Our store is organized in a specific way with a checkout dedicated to the meat counter and 6 other checkouts for the rest of the store. The number of customers varies from 500 to 1800 a day depending on the day of the week.
    The main problem that led us to contact ESII is this organization: we don’t want customers to queue at the meat counter before continuing their shopping and then wait again for the checkout process. We were looking for a solution to give them a number to guarantee their turn at the meat counter while optimizing their time by browsing in the store.
    First, ESII offered a ticket dispenser with call of the numbers through a video screen in the store: the customer comes in, he takes a ticket for the meat counter, he shops in the store while following the number called on several screens. Afterward, because of Covid, we selected the QRCode on a smartphone solution, that prevents everyone from touching the kiosk, but some customers objected to use the smartphone to take a number, so we finally chose the kiosk that allows to do both: to take a paper ticket or a digital ticket by scanning a QRCode. And now we do have a solution for everyone.
    At the meat counter, the system has always been reliable and avoid a lot of problems caused by a queue line: the number is the proof of customer turn, the staff can’t be blamed for a form of favoritism by giving priority to some customers, etc. The ticket is the only proof of your turn, there is no dispute on this subject.
    For customers, those who are familiar with technology are even more advantaged because they can take a ticket with the QRcode way before they come in the store. For others, having a ticket saves time: they do their shopping in the store before to go to the meat counter when it is their turn. Regular customers even begin by taking a ticket on the kiosk before starting their shopping.

    Logo Smart Food Market
    Requia Badr - Manager - Smart Food Market
  • The French health insurance (CNAM) offices need to manage significant flows of visitors.The CNAM wanted to equip every reception, all over France, with a modern and unique queue management system (QMS).
    The hardware and software solution offered by ESII meet the needs expressed in the tender. ESII provided specifics developments to connect the QMS with our customer relation software developed in-house and installed in every office. Thanks to this integration, it’s possible to match the data from the QMS with the data from the medical insured database: this integration has a real interest in sharing and ensuring consistency of information, it is essential for customer relationship service. The interface of the ESII’s solution with the appointment application allows, on one hand, a customized reception of visitors during the appointment, and on the other hand, an extension to receive visitors called in by the medical service.
    The solution installed can display statistical data at the national scale. For example: the number of visitors in the offices, the day of the week with the higher number of visits, the average wait, etc.
    The deployment of the solution of ESII was run through a long period because of the huge number of offices to install (more than 600) and in good conditions.

    Catherine DUYCK BAGOT - Project Manager - CNAM
    Project manager
  • We had a problem of citizens gathering at certain moments of the day. We see now a decrease of the waiting time and a better efficiency of our service. The ESII’s solution decreases stress of our staff by allowing a better work organization.

    Ville accueil
    Carmen Aznar, Citizen relation department manager, City Hall of Vilajoyosa
    Citizen relation
  • We needed to offer an online appointment solution to our visitors. The ESII’s solution has adapted perfectly to our needs and to the particularities of our service. The citizens have a quick and easy access to the appointment module. For our staff, management of the calendar has been greatly improved.

    Logo Vilajoyosa
    María José Mata, Social care department coordinator, City Hall of Vilajoyosa
    Social Care
  • In our garage workshop, we have 6 counters to receive in average 60 or 70 customers per day with strong fluctuation depending on the day of the week. The single line was installed in this part of our premises, so the customers can leave their cars, ask for a quotation or ask for an appointment.
    We are a franchise of Norauto, that means the configuration was decided by Norauto Fance (gondola, counters…). This is the same franchise you can find in metropolitan France. Thus, the store is thought for less flows of customers. So, we had the idea to install the single line at the level of the gondolas with a software tool.
    From there, we ask for the contact of ESII to the multi-franchise group which Norauto belongs to and which ESII equips the stores.
    At first, we needed to create and think through the single line. We were the first Norauto in France to install the single line, it is not planed in the concept of the garage. We used the gondolas to delimit physically the journey and the ESII solution goes further by formalizing the customer’s wait: he knows which counters are opened and when he can come to one of the 6 counters. You must know that when we are done with a customer, sometimes we have to get a mechanical part or do another work even if the customer is no longer at the counter. If we don’t validate, the next customer knows we don’t have finished yet. When we come back, we validate to call the next customer.
    The customers understand very well the system, because the single line is more and more installed in several stores, especially here where you can find very big stores.
    For us, the main advantage of the single line is to manage our time between 2 customers. And for our customers the advantages are that the wait is clear, and the solution makes their journey easy.

    Norauto ESII
    Cédric LERAY
    Manager, Norauto La Reunion
  • "The Covid health crisis completely disorganized our services. Without wasting too much time by redefining our operating mode, we needed to allow our colleagues to book appointments in place of the citizens. We selected the Orion solution because we got it for free for 2 months to respond to the health crisis emergency.
    Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users and define the access level. It was easy. You can’t do all of this in one day, but in two days you can do it easily. On the user side, I made a training for my colleagues. They understood very quickly. At first, there had been some minor errors but then my co-workers told me it was easy to use.
    The queue management is a gain of time for the citizen. The people who come to the city hall have other obligations. Offering appointments and queue management, for me it’s a form of respect for the citizens so they don’t waste time. In this sense, the virtual ticket is a great service we offer to the citizens. In a general way, it helps to optimize time when they come to the City Hall. They don’t have to be here when they wait
    M. Mody TRAORE, Administrateur fonctionnel de la solution eSirius, Mairie de Saint Denis.

    Témoignage Saint Denis
    M. Mody TRAORE
    Functional lead of the solution eSirius - City Hall of Saint Denis
  • « The citizens are satisfied with the solution installed for the distribution of masks. The technician who made the installation was very available and very professional. We are very satisfied too and we plan to use the ESII’s solution for the housing service and the benefit service as part of a broader project with interactive kiosks. »

    Ms. Tooran DANA, Information system manager, City Hall of Bagnolet - Place Salvador-Allende - 93171 Bagnolet

    Ms. Tooran DANA
    Information system manager
  • We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital solution in order to protect our staff and our more vulnerable patients. The entire patient journey (appointment booking, administrative task, sampling) had to take place outside the laboratory. We already had a drive-through, we needed the appointment solution.
    We needed to manage online appointment. ESII offered for free its solution, Orion.
    The set-up and the training had been quick, we were operational in less than 48h with a tailored solution, adapted to our needs.
    The administrative appointment management and the patient flow management had been widely eased. Orion allowed a better work organization that brings serenity to our staff.
    The patients receive a text message reminder with the precise location of the drive-through. They arrive at the right time for the appointment and that limits as possible the wait.
    This solution gives to our laboratory a more professional image.
    We tested the effectiveness of this solution, so we installed a second location with the same satisfaction.
    Le Labo Parc Monceau , 12 Rue de Chazelles, 75017 PARIS.

    Logo laboratory
    Mireille Billion-Rey
    Co-head biologist
  • The sales area of the Pharmacie Fontvieille offered the possibility to the customer to pass each other in the queue, voluntarily or not:

    “Our average number of customer is about 1,200 or 1,300 customers per day, we have 6 double counters, which means 12 employees to serve the prescriptions. [The customers] complained about the lack of organization. This is why we called ESII, to manage the queue line”.

    To solve the problem, 2 Twana™ Diseo™ kiosks were installed at each entrance of the pharmacie in order to call the customer by a number respecting the running order.

    Josette Gentili
  • We opted for this solution when we opened our Pau city store, 2500 m2 and 8 check-outs. It seemed obvious that we had to find an efficient way to direct the customer through the available check-outs as quickly as possible. We wanted to prevent the cashier from yelling to call the customer, nearly 10 meters separate the end of the queue and the check-out number 8.

    At first, it took a little bit of time for the customer to get familiar with the system, but now everything is fine, and we couldn’t do without it. Moreover, we decided to install this system in the new store in Auch, 2500 m2 too. The customers’ wait is reduced, and the check-out process generates less stress for the customers and the staff.

    Intersport queuing
    Caroline Pelou
  • What differentiates your solution from others is the ability to check customers needs, which enables us to adapt our problem-solving program and allows faster and smoother waiting lines for customers, who are not always very happy to have to return to the customer service.

    Media Markt Netherlands
    Customer Service Team
  • As IT manager, one of my evaluation criteria for the solutions installed is the utilization rate. The different users (supervisor, systems administrator, agent) were trained by ESII and they use the solution permanently. The real time tracking of the queue line, the statistics, the traceability of the users are features that are well appreciated by the agents.

    I recommend the queuing management system by ESII for any companies that want to optimize workforce performance and productivity, reduce waiting time and enhance the customer satisfaction.

    Temoignage hopital
    Ahmed TOURE
    Chef de service informatique
  • We chose ESII, first because the system is autonomous. Second, it is out of reach both for cashier and customer, since the system is up or on the floor. In fact, some customers no longer want to go the old checkouts.

    ESII eZQ
    Gery Monier
    Manager cashier service
  • We have found ESII to be a tremendous selection for our Service Centre. The ease of the training required to become a user of the system is very beneficial as the system is designed to be straight forward and very user friendly. The ability of our customers to interact with a kiosk allows them less waiting time and are able to be directed to where they need to go on the onset of their visit.

    We were looking at a self-service model and the kiosks offered us that solution. From the kiosks we can provide instant updates with informational messaging as well as links with a QR code for information on our services the customer can explore while they wait.

    The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our customers do not have to wait at the Service Centre; they can wander and be notified by text message when they are about to be seen.

    Edmonton solution ESII
    Quality analyst
  • We had been waiting impatiently for this queue management system, which corresponds with the concept we had in mind for our pharmacy.

    This system frees up not only our patients but also our staff, which we had not anticipated. The staff is delighted as this allowed them to gain control of the queue unlike what we previously had in place from the start.

    This system seems to be better than using standard tickets in reducing waiting time, and of course much more ‘’transparent’’ a technology.

    Pharmacy Bandel
  • In Le Havre, we welcome more than 300 000 visitors per year in our 10 agencies. Wirth eSirius, we have selected a scalable queue management solution. Besides the queuing feature, we added the user reception with a ticket dispenser and we also offer an online appointments reservation system. These two tools free up time for our agents who can work on other missions. That allows us to ofer new services to citizens.

    Mairie le Havre
    Séverine De Bellefroid
    Chef du service Accueil Unique Etat Civil
  • The challenge for us was to cut waiting time. That is why we chose a powerful tool allowing users to take an appointment or to have an idea of waiting time when they come to an agency.

    Users can take a ticket when they come in and know exactly when the interview with mobility adviser is going to happen.

    We chose a waiting line opened on the internet, online. We used ESII’s API to customize booking and planning HMI. Thanks to an app, users can take an appointment in advance, and we guarantee to receive them within 2 or 3 minutes around the appointment time.

    Celine Beausse
    Directrice Marketing et développement
  • The quality of the reception but also the comfort have been improved since the installation of the system, as well as for our customer and for our employees.

    From now on,  our customers sit down comfortably in the waiting room, calmly and they respect the running order without conflict.

    The solution was expected by our agents and they have accepted and understood the system.

    Since the installation, we have noted a gain of time for the process of the requests but also a reduction of the waiting time for our customers.

    The BSIC has improved its image with a more professional reception. I recommend the ESII’s QMS.

    BSIC Ivory Coast
    Ms. Oro
    Responsable de l'accueil
  • Three elements convinced me to switch to this system: quick check-out process, the fact that customers never choose the wrong check-out counter and that we have more time to meet customers’ needs.

    We have 15 regular check-out counters and 9 in self-service. We have also installed a waiting time calculation system. Indeed, the risk of this system is the unpleasant feeling customers may have. Thus, it is very important to inform our customers about waiting time to reassure them. Then, since we have installed this system, waiting time never exceeds 4 minutes. Our customers’ and staff’s first impressions are very good!

    Logo Decathlon
    Sophie LAERMANS
    Cashier, Decathlon Alleur (Belgium)
  • The “eSirius” ticketing system installed by your company at Liège’s Financial Tower totally satisfies us.


    Agents dedicated to visitor reception appreciate this system, which greatly eases their work. Managers also like it as the software provides them with analysis and statistics tools that enable them to optimize visitor flow management. At last, visitors also enjoy this more professional approach of queue management.

    I hope this co-operation will keep on being so successful in the future.

    Logo SPF Finances
    Serge DEMBLON
    Technical Unit Agent, Tax Federal Public Service (Liège, Belgium)
  • Further to an agreement from our management board, the quality training made by ESII for all users, according to their needs (e_CLIENT, e_ADMIND, e_ViISION, e_STAT), enabled to take control over tools with a special mention to e_STAT  which ergonomics and simplicity win unanimous support.

    Logo CPAM
    Claude TUQUET
    Software designer, CPAM de Pau, France
  • We chose ESII’s queue management solutions because they met our requirements and were less expensive. With these solutions, visitors do not need to stand waiting, they can sit and wait for their turn. 

    Our staff well received this new tool as it is easy to use. The pressure of the queue has been reduced.
    We recommend ESII’s solutions to other sites!

    Logo Retraite Quebec
    Rémy Beaupré
    Retraite Québec
  • The installation of the single queue was the opportunity to go further in terms of customer relationship. (…)  Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases. 

    Logo Decathlon
    Marie JOURDAN
    Customer Service Manager, Lyon Part-Dieu
  •  A survey conducted in our Villeurbanne Gratte-Ciel office shows that 86% of customers find that the current waiting lines management is better than the former one. We couldn’t go backwards now, and I definitely recommend the system to my co-workers

    logo de la poste
    Joëlle BONNEFON
    Chef de Projet Qualité
  • We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major benefits is customers’ flows measurement and analysis. Today we can work with accurate customers’ number and waiting times. Everything is really clear and we really use the system. It will be a problem to work today without this system and I’d rather make it upgraded instead of working without it.

    logo fnac
    Thierry CAZORLA
    After Sales Service Manager, FNAC Montpellier
  • With three waiting rooms and one reception desk and 300 gynecology and obstetrics consultations per day, we quickly realised that we would need a system to support us.

    On arrival at the clinic, the patient checks in at a self-service kiosk. The system knows when and where the patient has an appointment and directs them to the different services they need to attend throughout their visit. This means that staff are immediately informed that their patient has arrived (with or without an appointment) and so do not need to look for them in the waiting area.

    logo cochin
    Michel Biressi
    Information System Manager of the Cochin-Broca-Hôtel Dieu Hospital Complex
  • Since the installation of the ESII solution, the situation has clearly improved. it's a simple tool that enables our customers to follow the state of preparation of their order.

    logo Learoy Merlin
    Stéphane LALES
    Logistic manager
  • We installed eSirius™ 2 years ago now in this agency. We faced no difficulty to install and deploy it. The system is very advanced; we can qualify customers’ visit type and therefore define a more efficient customer flow management strategy. I think that with this solution, we give the same impression of reliability and quality that we want to find on our airline and in every Air France service.

    logo Air France
    Michel LONG
    Air France KLM Branch Manager, Marseille
  • For the IT department and more precisely for the Desk Service, there was a real strategic need to quantify and canalize “customers” who were soliciting us all over the year. Indeed, before the installation of eSiriusTM, we only had a vague idea of the number of daily visitors. Yet, our range of services was increasing semester after semester…

    We were also working on another project: the replacement of our ticketing tool.

    Quickly after starting the production of the latter, we realized it was crucial to integrate eSiriusTM to this new tool (BMC Footprints Service Core 11.5).

    This successful integration, specific to the EHL, was possible thanks to the flexibility of the eSiriusTM solution and of its WebServices.

    For almost four months now, we have a queue line system in production that is totally integrated to our ticketing tool. Our “customers” got used to take a ticket to contact us. The possibility to make an appointment with the IT is also a noticeable and popular option among our “customers”.

    Moreover, the system is very reliable; there has been no problem since the implementation.

    Patrick DE GIORGI
    Application technician, Ecole Hôtelière de Lausanne
  • We previously had difficulty accommodating all our members at our Cissin branch, which is actually one of our larger branches. With the easy-to-use eGestat™ solution in place, our reception area is better organized and segmentation of visitors is clearer. The solution has also improved relations with members as well as our overall brand image. With the installation of video displays for customer calls we are able to communicate more information, more effectively with our members. 

    The team at ARSI is pragmatic and motivated and provided us with perfect support through this project. They went above and beyond our expectations.

    To further improve relations with our customers, our next request would be that vocal announcements could be made in our country’s other languages (a project currently in progress) because not all our members speak French.

    Patrice Ouedraogo
    of Caisses Populaires de Cissin, Burkina Faso
  • Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 17 new branches of our bank during the first year, and 17 more are expected to be set up this year.

    Among ESII’s solutions are new services such as an appointment-booking service, and VIP access for bank advisors soon to be available. The Reclient programme, developed by ESII, has enabled us to improve the quality of our customer service, for example by allowing us to record interviews with our customers, meaning that our bank’s advertising discourse is well received.

    We are sure that our future cooperation with ESII will be just as successful.

    logo International bank of azerbaijan
    Mayya Dursunova
    International Bank of Azerbaijan
  • Not only have we found the system to be very scalable, but ESII was also able to respond to our requests in a timely manner.

    The eGestat interface has been seamlessly integrated into our current IT system, PERIPHAR. We have not encountered any problems with the system in the six months that it has been installed. I have also recommended this product to one of my colleagues who has just finished installing it.

    The staff no longer have to intervene in the event of a dispute over a place in the queue as the customer has a ticket, meaning they are free to browse the store without losing their turn.

    Nicolas VERDOUCQ
    Pyanet Pharmacy (France)
  • The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes collections. The queuing system provided by ESII has allowed us in recent years to ensure the management of all existing flows, keeping the same sequence number for data recording and blood collection, demonstrating also to be a reliable and robust system.

    logo labco
    David ESTRADA
    Office Manager, Laboratorio Central de Barcelona, General Lab / Labco
  • The first advantage is really waiting lines management and an anxiety free environment for our visitors. We have installed the ESII solution in one of our district city hall and now I can check in real time how many visitors are waiting, what tasks have been performed by staff, what requests have been asked, and I can benchmark those data with the ones we have at the main city hall.

    Danielle GONCALVES
    Assistant Manager, Staffing Department, Montpellier City Hall
  • Lyon city have been looking for a web solution to improve customers flows and waiting time management in its city halls and we finally adopted the eSirius™ solution from ESII. eSirius™ really improves waiting conditions with better flows management: the arrival time is guaranteed and the environment is less stressful for the visitor. Our staff daily work is also improved because they can better manage the different visitors’ inquiries. Moreover, the system provides several statistical reports that are really useful for taskforce management.

    Carole MONTALAN
    Manager, Lyon City Hall
  • We really focused on the fact that the system was easy to use. Customers are served on a “first come, first served” basis, they have a better visibility regarding available counters, and de facto our customer service is improved. With this solution, our salespersons are also more available to the customers within the first contact, and the system clearly indicates when they are free to serve clients.

    To sum up, the system is really easy to use for the salespersons, understandable by the customers, and enables a better reception at the counters.

    logo sncf
    Gérard FABRE
    Sales Manager (French Railways)
  • “The statistical reporting is a real asset to manage the system, staff is really happy with it and the environment is less stressful regarding waiting lines management. Customers are also happy, and our surveys conducted in installed stores have shown us a real increase in customers’ satisfaction. The ESII solution is a win-win situation for us and we recommend it for other businesses.”

    logo belgacom
    Monique MOERMAN
    Sales Performance & Coaching Manager, Belgacom
  • The introduction of eSirius™ in the Swisscom Shops enabled us to dramatically reduce customers waiting times. Currently our customers don’t wait more than 5 minutes and this result is really beyond our expectations.

    logo swisscom
    Claudio BERTA
    Head of IT and Projects, Swisscom
  • More than a butcher's ticket, it is a management tool. The client can continue to shop, the system manages the personal back-up, the back-up staff at the right time enable to better serve customers by reducing waiting times. It is a comfort for the client. With statistics I could improve the staff positioning in accordance with customers affluence and monitor wait times.

    logo delhaize
    Mr. et Mrs. Baerten
    AD Delhaize Hannut, Belgium

Select your industry


ESII supports you

You have a project and want to find the most suitable solution ? Find your solution