- Manage the visitor flow
- Reduce waiting time
- Optimize ressources
- Receive visitor with or without appointment
- Increase sales
Queuing system by ESII
Like them, select ESII and transform waiting time into a new approach to customer satisfaction.
Or contact ESII Inc.
206-1565 Boulevard de l’Avenir
Laval (QC) H7S 2N5
Canada
Frederic Dupin
Tel. :+1 514 226 8723
Discover our queuing solutions
Queue management system
Orion : Queuing system and reception solution
ESII offers new ways to manage public reception thanks to its Orion SaaS and other on-premise solutions designed for a digital and multi-channel reception.
- Paper or digital ticket
- Virtual queuing system
- Reception with interactive kiosk
- customer survey
Customer queuing system
eZQ™: Single line queuing
Speed up the checkout process with the linear queuing.
A single queue is installed in front of check-out counters. When one is available, the next customer is called on the video screen and by sound announcement.
Waiting line management system
Digital ticket for smartphone
Virtual queuing with a QRCode! Easy to use solution, quick, no hardware to install, remote installation:
- The customer scans a QR code and is automatically checked-in in the waiting line, without registration.
- A digital ticket is assigned to the customer. He visualizes his estimated call time. He can also postpone or cancel his virtual ticket.
- A few minutes before the call, the customer receives a text message to inform him that his turn is approaching. When it’s time, the customer is notified via a notification and/ or a text message.
White paper
Fill out the form to receive the customer journey management white paper.
See our customers’ success stories
-
City of Edmonton Canada« The ability of our customers to interact with a kiosk allows them less waiting time and are able to be… » -
Loto Quebec Canada« The staff of Loto-Québec’s Payment to Winners Department really likes to work with the ESII queuing solution, not only because… »
The ability of our customers to interact with a kiosk allows them less waiting time and are able to be directed to where they need to go on the onset of their visit.
The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our customers do not have to wait at the Service Centre; they can wander and be notified by text message when they are about to be seen.
We chose ESII’s queuing solutions because they met our requirements and were less expensive. With these solutions, visitors do not need to stand waiting, they can sit and wait for their turn.
Our staff well received this new tool as it is easy to use. The pressure of the queue has been reduced.
We recommend ESII’s solutions to other sites!
The staff of Loto-Québec’s Payment to Winners Department really likes to work with the ESII queuing solution, not only because they can follow-up queues but also because they have statistics. This is a reliable solution and ESII ensures a very good customer service.