Queue management system

The ability of our customers to interact with a kiosk allows them less waiting time and are able to be directed to where they need to go on the onset of their visit.

The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our customers do not have to wait at the Service Centre; they can wander and be notified by text message when they are about to be seen.

Our old system required us to use a resource to distribute the numbers. There wasn’t any autonomous kiosk. In addition, there were often times when we had to call the application manager because of network outages or to make updates. This therefore required finding another temporary way of distributing numbers to our customers.

The use of an autonomous kiosk allowed us to recover a resource to serve the customers. In addition, we would eventually like to use the appointment booking platform, to offer more service to our customers.

We can display information during the waiting time of our customers, so it is very beneficial for us.

We appreciate the efficiency of the terminal which almost never requires the intervention of a technician. Now we can get more complete statistics

The staff of Loto-Québec’s Payment to Winners Department really likes to work with the ESII queue management system, not only because they can follow-up queues but also because they have statistics. This is a reliable solution and ESII ensures a very good customer service.