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16.12.14 Public Sector

Reception optimized for the users of the CAF in Reunion Island

The CAF (French family benefits agency) trusts ESII regarding the reception of its users. Recently it is in the Reunion Island CAF agencies where you can find our reception management systems, since they chose the advanced eSirius multisite solution.

To get a ticket, when they arrive, the users select the purpose of their visits on a self service DISEO kiosk which ultimately will allow identification of appointments. In the waiting area, a screen displays calls and broadcasts digital signage.

With this complete solution for customer flow management, waiting times are reduced and visitors are better directed. Agents working conditions have improved and managers now have a reliable multiple site monitoring tool which allows having a global vision and statistics for each site.

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