Summary
Visits database
A new version of the visits database is now available.
The “Users” filter has been added to differentiate between workstations and users.
It is now possible to select several filters to refine the results displayed.
In each filter, a search bar makes it easy to find a location, user, workstation, etc., from among all the choices.
This new database is also integrated into your calendar, with the addition of a “Visits” button.
Single line waiting conditions display
It is possible to display the waiting time of the single queue. This time is obtained from camera sensors.
To display the waiting time, a “Waiting in a single line” video must be configured in the hardware.
It is possible to display the waiting time of 2 single queues.
Saved call
You can set up an automatic call as soon as a visitor arrives and has exceeded the pre-call waiting time.
You need to check the “Call saved if no one else is waiting” box for each workstation.
The saved call is linked to the setting of the time between the visitor’s arrival and his/her call by an agent (this means that the visitor is on hold and cannot be called during this time). This time is set in the location’s “Reception” tab. This setting prevents the visitor from being called immediately if there are workstations with saved call option.
Other new features
API
- A new API allows you to retrieve the first available slot from a list of locations and according to an appointment purpose.
Ticketless direction
- If a location is not equipped with a screen for calls display, and the agent calls the visitor directly by name, it is possible not to give the visitor a ticket.
To do this, select the “Do not give ticket to direct the visitor” parameter in the “Reception” tab of the relevant purpose. In this case, remember to set the direction message so that the visitor knows where to go to wait for the agent.
“Main” priority taken into account when choosing between an appointment (R) and a walk-in visitor (S) in the calling rule
- The “Main” call priorities are now taken into account in the call rule when choosing between a visitor with an appointment (R) and a walk-in visitor (S).
Until now, the calling rule chose the first appointment to call (R) and the first walk-in to call (S), based on R and S’s respective waiting times and R’s appointment time.
Taking into account the “Main” call priority means that :
– if the workstation has “Main” priority on an R purpose of visit and not on S, then R will be called regardless of S’s waiting time.
– Conversely, if the workstation has “Main” priority on an S purpose of visit and not on R, then S will be called regardless of the R waiting time.
Therefore, if some of your workstations have “High” or “Low” priority on an appointment purpose and “Main” priority on a walk-in visitor purpose, then the call order will change.
If you don’t want the call order to change, you’ll have to set the priority level for appointments and walk-in visitors to the same level, so that their respective waiting times will be taken into account to define the call order, as is currently the case.
Phygital kiosk
- Sound adjustement possible on the kiosk in the hardware menu
- Send a single text message if several agent have the same telephone number (when a visitor reports his arrival on the kiosk)
Purpose of visit
- “Information” and “Description” fields increased to 1000 characters
- Purposes of visit are displayed in the agenda in the order defined in the administration module
- Maximum number of purpose limited to 30
Video
- End of display of civility in call by name
Bugs fixes & performance improvements
Reception
- Ticket number printed when directing a visitor after a pause
- Date of birth no longer displayed in red
- End of interview cases with the same visitor
- Query limitation
- Correction of message when a visitor is received before the end of pre-call time
Single line management
- Possibility of displaying 24 workstations on one tablet
- Correction of untimely simultaneous calls
Video
- Correct information refresh
Diseo
- Day and time correction on the ticket
Appointment making
- Visitor annot validate if numeric custom field is mandatory
Administration
- Text message options in “Reception” tab of “Locations” menu hidden if function disabled
- No more log in browser console when browsing the administration module
- Lack of translation key in text message options in “Reception” tab of “Locations” menu
- Correct display of “Single queue call” parameter for a single line
- Corrected error message when creating a slot in single-location mode
Agenda
- Appointment type defaults by slot type
- No more error message when modifying an event from the event list
- Corrected calculation of number of registrants
- Event subject cannot be modified
Link with Outlook (Exchange)
- Correction of synchronization problem after 90 days