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28.07.17 Public Sector

In Canada, the City Hall of Edmonton optimizes its user’s reception

ESII Canada Edmonton

ESII won Edmonton’s City Hall tender related to the reception of his 800,000 citizens.

With the Twana™ Ultimate™ kiosk, the visitor selects on the touchscreen the requested service (and he takes a ticket) or, if he has an appointment, he can check-in with a QR Code or with an appointment code. Meanwhile, 7 screens were installed in the waiting zones to show the call numbers.

The eSirius™ software manages the installation and allows the agents to call the next numbers, to manage appointments, to broadcast information on the screens… Therefore, with the ESII’s solutions, the City Hall improves the waiting time and deals with more requests in better working conditions.

Twana Ultimate ESII

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