Why manage the wait?

The wait is frustrating, demoralizing, time consuming and yet it is unavoidable. It has a negative impact on the satisfaction that a visitor (customer, user, patient, etc.) feels when he must go somewhere. However, this problem does not seem to be taken head-on by many professionals, thus giving the impression of paying little attention to their visitors. However, the solutions exist, adapted to the different types of queues, to the different sectors of activity and to the different sizes of organization.

So today, rather than talking about solutions for managing reception and queues, we are going to ask ourselves an obvious but crucial question: why manage the wait?