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We really focused on the fact that the system was easy to use. Customers are served on a “first come, first served” basis, they have a better visibility regarding available counters, and de facto our customer service is improved. With this solution, our salespersons are also more available to the customers within the first contact, and the system clearly indicates when they are free to serve clients.

To sum up, the system is really easy to use for the salespersons, understandable by the customers, and enables a better reception at the counters.

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Gérard FABRE
Sales Manager (French Railways)

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