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15.12.14 Retail

The single line queuing solution also installed at the sport retailer, Decathlon!

After successful trials in several hypermarkets, it is the turn of the giant retailer of sporting goods, Decathlon to install EZQ ™, ESII single queuing solution, in two of its stores in France.

A single queue is installed in front of the check-out counters. Once a check-out is free, the cashiers call the next customer with a console that allows the broadcast of a sound signal and an announcement on the screen. The visualization of the available check-out is very simple and fast for the customer.

Thanks to this solution, both the actual and perceived wait significantly decrease. Customers are satisfied since they are rapidly and fairly taken into account (it avoids the "other queue moves faster" syndrome). The cashiers work in more stressfree conditions: customer flows are equitably allocated and there is no never-ending queue at their check-out.

EZQ ™ is also available in automatic mode (EZQ ™ Sensor with automatic calls thanks to sensors) and available from 3 check-outs installed.

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