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Retail

Customer reception management solutions for retail
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LINEAR QUEUING WITH EZQ™  

Our single queue solution allows you to speed up check-out process in order to improve customer service.

ESII logo eZQ single line queuing A single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called via the screen and sound announcement. Your customers easily visualize which check-out is available.

eZQ™ feature: the calculation of the estimated waiting time. This waiting time is displayed on video screen before the line of check-outs. As for the manager, the supervision module enables to see the check-out status (open / closed) and the estimated waiting time in the queue. 

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Benefits

  • Encourage impulse purchases in the single queue
  • A faster check-out process and productivity gain
  • Increase satisfaction by reducing perceived waiting time
  • Optimize cashier staff according to the waiting time
  • System out of reach of customers and cashiers to avoid breakage

USE CASE

ESII use case single line queuing

 

Success Stories

ESII eZQ Cora

Cora

"We chose ESII, first because the system is autonomous. Second, it is out of reach both for cashier and customer, since the system is up or on the floor. In fact, some customers no longer want to go the old checkouts."

Gery Monier, Manager cashier service

Overview

  • Speed up the check-out process, decrease actual and perceived waiting times
  • 12 checkouts equipped
  • eZQ™ single line queuing solution

Customer Flow Management Concept
  • A single queue before the line of checkouts
  • When a checkout is available, automatic call of the next customer
  • Free checkout visible on the screen at the end of the single queue
  Benefits
  • Faster checkout process
  • Automatic system out of reach to prevent breakage
  • Better customer satisfaction
  • Less stress for cashiers
Logo FNAC

FNAC (eZQ)

ESII's solutions are installed in over 40 FNAC stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 23 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen
  • Orientation plan according to the checkout calling
  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
Logo Decathlon

Decathlon

“The installation of the single queue was the opportunity to go further in terms of customer relationship. (…)  Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases.“
 

Marie JOURDAN Customer Service Manager DECATHLON, Lyon Part-Dieu (France)
Overview

  • 15 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen

 

  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
  • Better work condition for employees
 

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