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Retail

Customer reception management solutions for retail

OPTIMAL CHECK-OUT WITH EZQ™  

Our single queue solution allows you to speed up check-out process in order to improve customer service.

ESII logo eZQ single line queuingA single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called via the screen and sound announcement. Your customers easily visualize which check-out is available.

NEW!   eZQ™ has a new feature: the calculation of the estimated waiting time. This waiting time is displayed on video screen before the line of check-outs. As for the manager, the supervision module enables to see the check-out status (open / closed) and the estimated waiting time in the queue. 

ESII benefits of our solution Benefits

  • Encourage impulse purchases in the single queue
  • A faster check-out process and productivity gain
  • Increase satisfaction by reducing perceived waiting time
  • Optimize cashier staff according to the waiting time

USE CASEESII use case single line queuing

 


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Success Stories

Logo FNAC

FNAC (eZQ)

ESII's solutions are installed in over 40 FNAC stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 23 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen
  • Orientation plan according to the checkout calling
  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
Logo Decathlon

Decathlon

“The installation of the single queue was the opportunity to go further in terms of customer relationship. (…)  Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases.“
 

Marie JOURDAN Customer Service Manager DECATHLON, Lyon Part-Dieu (France)
Overview

  • 15 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen

 

  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
  • Better work condition for employees
 
Logo Carrefour

Carrefour

“Results are very positive (…) Concerning customers, the monthly panels show a very strong satisfaction progress of the “check-out process smoothness” item.  They feel like they get faster to the check-out, and they are directed to the immediately available check-outs.
Cashier staff appreciate to work in this configuration, both because this does not change their working habits and also because they feel more serene.”  
 
 

Article from LSA.FR
Overview

  • 3 installed hypermarkets France
  • Equipped section: check-out counters with eZQ™ Sensor
 

Customer Flow Management Concept
  • Single line queuing at check-outs with automatic call of next customer 
  • Queue barrier to materialize the single line
  • LCD screen for sound and video call
 
 
  Benefits
  • Check-out process 50% faster
  • Better productivity 
  • Customer loyalty and satisfaction (reduced perceived and actual wait)
  • Improved cashier staff’s working conditions
 

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