By submitting this form, I accept that the information entered will be used to contact me. To know and exercise your rights, including the withdrawal of your consent to the use of the data collected by this form, please consult our privacy policy.
Contact

Retail

Customer reception management solutions for retail

LINEAR QUEUING WITH EZQ™  

Our single queue solution allows you to speed up check-out process in order to improve customer service.

ESII logo eZQ single line queuingA single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called via the screen and sound announcement. Your customers easily visualize which check-out is available.

eZQ™ feature: the calculation of the estimated waiting time. This waiting time is displayed on video screen before the line of check-outs. As for the manager, the supervision module enables to see the check-out status (open / closed) and the estimated waiting time in the queue. 

 

Benefits

  • Encourage impulse purchases in the single queue
  • A faster check-out process and productivity gain
  • Increase satisfaction by reducing perceived waiting time
  • Optimize cashier staff according to the waiting time

USE CASE

ESII use case single line queuing

 

Success Stories

Logo FNAC

FNAC (eZQ)

ESII's solutions are installed in over 40 FNAC stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 23 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen
  • Orientation plan according to the checkout calling
  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
Logo Decathlon

Decathlon

“The installation of the single queue was the opportunity to go further in terms of customer relationship. (…)  Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases.“
 

Marie JOURDAN Customer Service Manager DECATHLON, Lyon Part-Dieu (France)
Overview

  • 15 equipped stores
  • eZQ™ single line queuing solution
 

Customer Flow Management Concept
  • Single line queue
  • Manual call of the customer
  • Display of the call on the screen and with an audio announcement
  • Free checkout visible on the screen

 

  Benefits
  • Improved productivity
  • Faster checkout process
  • Better customer satisfaction
  • Better work condition for employees
 

Select your industry

d99915
3494da
8e44ad
92BA3D

ESII supports you

You have a project and want to find the most suitable solution ? Find your solution