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10.11.21 Healthcare

Single line at the pharmacy in Belfort

call ezq

The Lafayette pharmacy in Belfort wanted to improve patient comfort during checkout. According to the layout of this pharmacy and the expressed needs, we have offered to install the single line solution eZQ™.

Here is the installation in few words:

- The patients wait in a single line in front of the 7 checkouts.

- When a checkout is available, the assistant staff calls the next patient thanks to a callbox.

- On a screen at the end of the single line, the call is broadcast by showing the patient which counter number to go to.

With this solution, the real and perceived wait of the patients decrease. Calls on the video screen provide clear information.

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