24.05.18 Public Sector

Reception improved at the City Hall and happy users

Maire de le Havre

The City Hall of Le Havre wanted to upgrade its user journey to meet its users’ expectations.

In this new user journey, the citizen makes an online appointment on the city hall website. In the hall, he checks-in on the Diseo™ kiosk thanks to an appointment code and he waits until he is called by a counselor through a video display. If he doesn’t have an appointment, he selects the service he wants to access on this interactive kiosk.

After using the service for some time, here is the testimonial of Ms. De Bellefroid, manager of the Reception Service:

“In Le Havre, we welcome more than 300 000 visitors per year in our 10 agencies. Wirth eSirius, we have selected a scalable queue management solution. Besides the queuing feature, we added the user reception with a ticket dispenser and we also offer an online appointments reservation system. These two tools free up time for our agents who can work on other missions. That allows us to offer new services to citizens.”

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