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04.08.17 Retail

In Poitiers, Lapeyre store uses eTrack™ for purchase pick-up

eTrack Lapeyre store in Poitiers

ESII keeps installing its purchase pick-up software in Lapeyre stores. The latest set-up took place in Poitiers. With this solution, order preparation is easier and customers are informed in real time.

On computer or tablet, employees receive the order number and customer name. Thanks to the web browser, the picker can see and change the different steps of the order: preparation, ready for pick-up …

On the other side, customers can track the status of theirs orders on a video screen in the waiting room. They can also see their waiting time estimation (based on an algorithm that considers the number of products, number of pickers, number of orders…). When the order is ready, customers see on the screen where they can pick it up.

eTrack™ delivers clear and real-time information to your customers, thus preventing irritation.

On professional side, thanks to its intuitive design, the software is easy to use.

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