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19.12.13 Retail

New touchscreen experience for TANGO stores in Luxembourg

Tango is Luxembourg’s leading alternative operator and belongs to Belgacom Group. With about twenty points of sale and 270,000 subscribers, optimizing customer reception is a key point.
When they arrive, customers identify themselves on the self-service DISEO™ touchscreen kiosk, installed at the entrance. They select the service of their choice (Telephone, Internet, TV, etc.) and take their call ticket. When it is their turn, they are called on an electronic display, which indicates both the call number and calling counter.
The advanced reception management software eSirius™ has been installed. It enables to have a centralized and multiple site management of all stores, and thus to globally supervise customer flows.
With this new solution, TANGO masters its customer reception and improves their in-store experience. Staff resources management is optimized thanks to real time supervision. 

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