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23.10.13 Public Sector

A New Reception Management at Geel City Hall

ESII equips Geel City Hall
Geel City Hall (Belgium) has just implemented ESII’s advanced reception management solution, eSirius™, for its 14 counters.
 
A CAMEO™ interactive kiosk has also been installed in the reception, allowing users to choose their desired service and to receive a ticket with the information requested (opening times for a department, list of required documents, etc.).
 
Three information screens have been installed, displaying calls by number and by counter, as well as additional information and dynamic content (social network campaigns, news regarding the town, etc.).
 
With this solution, the reception management at Geel City Hall has been completely redesigned with a more sophisticated look. Visitors are better informed, and actual and perceived waiting times are also reduced. 

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