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We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital solution in order to protect our staff and our more vulnerable patients. The entire patient journey (appointment booking, administrative task, sampling) had to take place outside the laboratory. We already had a drive-through, we needed the appointment solution.
We needed to manage online appointment. ESII offered for free its solution, Orion.
The set-up and the training had been quick, we were operational in less than 48h with a tailored solution, adapted to our needs.
The administrative appointment management and the patient flow management had been widely eased. Orion allowed a better work organization that brings serenity to our staff.
The patients receive a text message reminder with the precise location of the drive-through. They arrive at the right time for the appointment and that limits as possible the wait.
This solution gives to our laboratory a more professional image.
We tested the effectiveness of this solution, so we installed a second location with the same satisfaction.
Le Labo Parc Monceau , 12 Rue de Chazelles, 75017 PARIS.

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Mireille Billion-Rey
Co-head biologist

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