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08.07.16 Retail

Le Bon Marché Improves Its Customer Journey Management

Le Bon Marché ESII
Le Bon Marché has just installed ESII’s queue management solutions to improve its customer reception for the Tax Refund department.
 
eSirius™, the market’s most powerful software, was installed on the department’s 14 workstations. As soon as they arrive, customers take a PASS with call number on the DISEO™ LP touch screen terminal.
 
When it is their turn, they are called on one of the 5 video screens of the Tax Refund area. 
 
 

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