« We made this choice for the clients and the patients, but it was beneficial for the team. This brought a lot of serenity to the Bandel Pharmacy. We finally have the pharmacy that breathes as we hoped.” »
The Bandel pharmacy wants to offer to the customer a pleasant sale area where they feel good. This wish has translated into a new layout and a warm atmosphere. To eliminate the stress linked to the queue, the pharmacy turned to ESII’s Weasy solution.
The visitor takes a Weasy connected ticket placed on a piece of furniture at the entrance of the pharmacy. He sees the number of people waiting before him. Equipped with the Weasy, he is free to browse the sales area to look at the products and to buy. When its turn comes, the Weasy vibrates, rings and indicates the counter where the customer should go.
- Increase the average basket
- Active wait for the customer
- Employees manage customer wait
“The objective of choosing a 3.0 pharmacy with connected tickets is to completely free patients, to offer them a sales space where they feel good, where they want to stay and where there is no stress.
For the elderly, they can sit down, for young mothers, they can shop with their child next to them without being afraid of losing their turn. People are happy and come back. That increases the loyalty.
There was stress related to the queue which was significant. The team at the counter could not take a break or be absent because the patients were piling up. And with this connected ticket system, they are the masters of the wait. They are the ones who manage: they can exchange their position, finish a job without anyone arriving because it is the staff that calls.
We made this choice for the clients and the patients, but it was beneficial for the team. This brought a lot of serenity to the Bandel Pharmacy. We finally have the pharmacy that breathes as we hoped.”
Marion BARDONNET-BANDEL, Bandel pharmacy, Lyon.