Better reception, better organization: use case of the Hospital of Vendee

The Hospital of Vendee structures the Vendee French department by being distributed accros 3 sites: La Roche-sur-Yon, Luçon, and Montaigu. It fulfills care, prevention, and teaching missions and receives a large number of patients each year across all its sites.

As part of the continuous improvement of patient reception, the Hospital of Vendee has installed a queue management solution, installed in two sites. This solution consists of Keo™ interactive kiosk and call screens to streamline patient flow upon arrival and efficiently direct visitors.

The installation offers a better reception and provides precise indicators to manage and optimize the organization of the hospital. Ms. Mathilde Daubercies explains it this way:

“We have the ESII kiosk at two sites; it allows us to create an organized queue. It also allows us to obtain statistics on admission flows and the management of flows by agent.”