Single line at the pharmacy in Belfort

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  • Health

Context

La pharmacie Lafayette de Belfort voulait améliorer le confort des patients lors du passage en caisse. Suivant la cThe Lafayette pharmacy in Belfort wanted to improve patient comfort during checkout. According to the layout of this pharmacy and the expressed needs, we have offered to install the single line solution eZQ™.

Installation

  • The patients wait in a single line in front of the 7 checkouts.
  • When a checkout is available, the assistant staff calls the next patient thanks to a callbox.
  • On a screen at the end of the single line, the call is broadcast by showing the patient which counter number to go to.

Benefits

With this solution, the real and perceived wait of the patients decrease. Calls on the video screen provide clear information.

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