« The distribution of numbered tickets makes it possible to know the order of arrival in order to avoid conflicts over who should go next. »
Context
For several years, the Hauts-de-Seine Public Finance Department (DDFIP) has relied on ESII solutions for taxpayer reception. After testing different approaches, the DDFIP gradually chose to entrust ESII with equipping its various sites. This decision has made it possible to standardize practices and data collection across the entire department, thus strengthening the quality of service provided to taxpayers.
Testimonial
” The centers of the Public Finance Office of the French department Hauts-de-Seine (DDFIP) have been equipped with ESII solutions for a long time.
At the level of the Departmental Directorate, the solution provides valuable statistics to monitor the activity of the Public Finance Centers (reasons for visits, number of visitors, etc.).
In the centers, the distribution of numbered tickets makes it possible to know the order of arrival in order to avoid conflicts over who should go next.
We are very satisfied with ESII and its solutions.”
Laura BOTTON, BIL Manager, DDFIP Hauts-de-Seine
Benefits
The solutions contribute to a better organization of reception and a more relaxed management of the running order. At the same time, centralized management allows for precise monitoring of the activity at each site.