« Using ORION made it possible to increase guest capacity by 20% without requiring additional resources. »
Context
As Halloween approaches, Scary House Hedehusene, a must-see haunted house in Denmark, is preparing to welcome many visitors for a spine-chilling experience. Faced with this flow, the organizers were looking for a solution to optimize visitor reception and management, improving the overall experience while avoiding long waiting lines. This is where ESII stepped in, providing its Orion Event solution to streamline the visits.
Solution
Orion Event, a SaaS solution for event management, has been deployed to organize visitor registrations. On each of the two opening days (October 31st and November 1st), visitors can register for their preferred time slot, limited to 42 people per slot.
“Our most recent annual event, Scary House Hedehusene, is a private, volunteer-driven project that exceeded all expectations in 2024, not least thanks to the ORION queue management system from ESII.
Our guests were very satisfied with both the booking process and the on-site check-in during the event days.
By combining the ORION system with our own physical queue design, we ran the event more smoothly than ever before. It was also extremely easy for our crew to allocate free seats to unregistered guests using ORION.
The data we were able to extract afterwards—on total attendance and peak periods—showed us that using ORION made it possible to increase guest capacity by 20% without requiring additional resources.
Although ORION’s standard setup did not initially meet all our needs, the team at ESII was incredibly helpful in adapting the system to work to our advantage.
We can wholeheartedly recommend working with ESII and their ORION system, and we thank them sincerely for their support and excellent software.”
Frederik Pedersen, Co-founder & Creative Director, Scary House Hedehusene, Denmark
Benefits
The implementation of Orion Event offers several key benefits for Scary House Hedehusene:
- Reduced waiting times: By registering in advance, visitors spend less time in line, significantly enhancing the overall experience.
- Fluidity and organization: The reception is more structured, and staff are better prepared to welcome visitors without congestion, ensuring a stress-free, immersive atmosphere.
This collaboration between ESII and Scary House Hedehusene perfectly demonstrates how our technology can enhance the organization of high-traffic, one-time events, while providing superior visitor experience.