It would be wrong to think a digital citizen journey is reserved only to large cities with high flow of visitors. Proof of this is the city of Petit-Caux, which has just over 9,000 inhabitants. Here too, the answer to the question of the quality of the reception of citizens takes the form of the digitalization which saves time for residents. This municipality has started by opting for the Orion online appointment booking solution in SaaS mode.
Thanks to its SaaS mode, the Orion solution is deployed easily and quickly on the City Hall website. Then, the citizens are free to make appointment for the service of ID card and passport at any time of the day from a connected device. The agents aren’t flooded by phone calls for appointment making and they can focus on more value-added tasks.