OHL Modernizes Its Reception and Improves the Visitor Experience

The Office d’Habitation de Longueuil (OHL) serves a wide range of visitors and manages numerous daily requests related to social housing: rent payments, repair requests, lease renewals, keys and permit pickup, housing applications, and more.

To keep pace with increasing demand and ensure a smoother, more structured reception process, OHL decided to upgrade to a modern queue management solution.

By deploying Orion in SaaS mode, OHL has strengthened its ability to manage visitor flow efficiently and enhance the overall experience.
The connected Keo kiosk now issues tickets, while a video call display directs visitors to the appropriate service counter.

This setup supports the organisation’s four reception stations, providing a clear and reliable structure for both staff and visitors.

OHL now benefits from a consistent and well-organised reception flow, supported by precise activity tracking across all services.
Visitors enjoy a clearer, more reassuring experience thanks to dynamic digital signage, while staff gain valuable time and improved working conditions through streamlined operations.