« Integrating NOVA into our daily operations was seamless, without disrupting our existing processes, while opening the door to further optimizations. »
ESII continues the rollout of NOVA, its on-premises solution dedicated to visitor reception and flow management.
Context
To optimize checkout operations in its Geneva store, FNAC chose to deploy NOVA to manage a single queue upstream of the store’s 10 checkout counters.
With NOVA, FNAC benefits from a solution that is quick to deploy and easy to use. Customers are clearly guided throughout the checkout process, while staff gain better visibility over flows and priorities.
Testimonial
“Getting started was quick, thanks in particular to clear and effective training that supported the go-live. This step enabled our teams to immediately become familiar with the interface and the new capabilities offered. Overall, integrating NOVA into our daily operations was seamless, without disrupting our existing processes, while opening the door to further optimizations.
For our customers, the most noticeable benefit is undoubtedly the clarity and readability of the waiting journey. The backlit checkout indicators (Light Beacons) and the modernized interface make the queue solution much more intuitive. Visitors instantly understand where to go and how to position themselves, reducing hesitation and ensuring a smoother flow.
For our teams, the solution brings real operational comfort. Flow monitoring is easier, information is centralized and more readable, and priority management becomes more natural. This helps reduce mental workload, improve coordination, and ultimately deliver a more seamless and efficient reception experience.“
Jérôme GIRBIG, Head of IT Technical Services, FNAC Switzerland
Benefits
With NOVA, FNAC Geneva benefits from:
- a clearer and more intuitive customer journey
- a better organized and smoother waiting experience
- enhanced operational comfort for staff