« The customers’ wait is reduced, and the check-out process generates less stress for the customers and the staff. »
Context
The Intersport store in Pau decided to manage the check-out process with our single line solution eZQ™. It allows to direct the customer towards an available check-out.
Testimonial
After a few months of use, here is the testimonial that Ms. Caroline Pelou gives about this solution:
“We opted for this solution when we opened our Pau city store, 2500 m2 and 8 check-outs. It seemed obvious that we had to find an efficient way to direct the customer through the available check-outs as quickly as possible. We wanted to prevent the cashier from yelling to call the customer, nearly 10 meters separate the end of the queue and the check-out number 8.
At first, it took a little bit of time for the customer to get familiar with the system, but now everything is fine, and we couldn’t do without it. Moreover, we decided to install this system in the new store in Auch, 2500 m2 too. The customers’ wait is reduced, and the check-out process generates less stress for the customers and the staff.”
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