Longueuil, Ottawa, Laval, Montréal: more and more housing authorities trust ESII to organize the reception of their tenants. The setup is simple: a kiosk, a screen and queue management designed for real-world needs. It changes the daily routine of staff and visitors alike.

Four housing authorities, one shared need

Every housing authority has its own volumes and organization. Yet they all share the same challenge: welcoming a large number of visitors with a wide range of requests, without overwhelming the front desk.

The principle is the same everywhere:

a Keo™ kiosk: visitors select the reason for their visit and take a ticket;
a calling screen: it directs visitors to the right counter or meeting room and displays useful information;
queue management: it provides staff with real-time statistics.

An organization tailored to each site

Thanks to the features of the queue management solution, the organization adapts to the needs of each housing authority:

customized visit reasons, matching each authority’s services: housing applications, leasing, maintenance…;
smart routing: each visitor is directed to the counter or agent best suited to their request;
bilingual reception: the kiosk and the display adapt to the visitor’s language, French or English;
alerts for long waiting times, so staff can react before tension builds;
information messages displayed on the calling screen and customized by each authority;
detailed statistics: traffic, waiting times and visit reasons, to adjust resources during peak periods.

Testimonial from the Office d’habitation de Longueuil

At the Office d’habitation de Longueuil, the old “snail” paper ticket dispenser was rarely used by visitors, and the receptionist was approached by everyone who walked in. Nicolas Tremblay, Strategic Planning Advisor, looks back on the project.

What reception issues led you to choose an ESII solution?

“Heavy traffic at our customer service point. We had a paper ticket system that customers didn’t really use, and no way to get a statistical picture of our visitors or to direct them properly when they arrived.”

What benefits have you seen at your reception?

“Fewer people bothering the receptionist when they arrive: they take a ticket, sit down and are then called either to a meeting room or to the counter. We now also have real-time statistics on our visitors (number, waiting time, reasons for visit) and a better flow.”

How did your visitors react to the kiosk?

“At first, they had a bit of trouble using it, but now they’re used to it. Visitors also like the calling screen, where we display very practical information messages.”

Would you recommend a similar installation to other housing authorities?

“100%”

Learn more about reception at the Office d’habitation de Longueuil:

- News
- Public Sector
OHL Modernizes Its Reception and Improves the Visitor Experience
02 Dec 2025

What about your housing authority?

Every housing authority has its own organization, volumes and constraints. Let’s talk about how your reception works: our Canadian team, based in Laval, will get back to you shortly.