« Huge time saver for both us and users. »
Context
Located in the Yvelines department, the city of Guyancourt is committed to modernizing its user reception by rethinking its organization. The goal: to reduce waiting times, improve reception flow, and ease reception.
With the installation of the Orion solution, the city hall has installed a complete tool:
- Appointment identification with Keo kiosk: appointments making with the Arpège solution and identified through an interface with Orion.
- Welcome walk-in users with the kiosk.
- Distribution of paper, SMS, or digital tickets.
- Call of ticket numbers via digital signage.
Testimonial
“The Orion software has been a small revolution for our City Hall, we have made a huge leap forward in queue management. Huge time saver for both us and users, with a fast and intuitive interface. A greatly improved user experience with digital ticket, digital signage, voice synthesis, and online appointment booking.”
David LABBAZ, Network & Telecom Administrator, Guyancourt City Hall
Benefits
The installation of the Orion solution at Guyancourt City Hall has changed the daily lives of users visiting the city hall. Identification at the terminal and direction via dynamic signage make the experience more seamless.
For staff, the installed solution saves time in the daily management of user requests. Thanks to increased coordination, reception now offers a higher quality of service.