Video for the digital reception at the Bordeaux Post Office

  • Use case
  • Retail
La Poste France

« The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when he wants. It allows the customer to come when he wants. »

Context

The post office La Poste of Bordeaux Meriadeck has installed the SaaS solution Orion to receive its customers. The post office La Poste of Bordeaux Meriadeck has installed the SaaS solution Orion to receive its customers.

Installation

The solution is easy to use: the customer schedules an appointment for today or later and specifies the purpose of his visit. The solution is easy to use: the customer schedules an appointment for today or later and specifies the purpose of his visit.

Video

Extracts from the video

  • La Poste France
    « The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when… »
  • La Poste France
    « Sales manager post office It’s very easy, very intuitive. After, we can prepare our meeting and our sales actions while… »

The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when he wants. Therefore, we have less crowd for some services. When the customer arrives, he clicks on his link to send a message to say he is there. We know he is here. We just have to welcome him and help him.

La Poste France
Mareva Le Carrour Sales manager post office

Sales manager post office It’s very easy, very intuitive. After, we can prepare our meeting and our sales actions while avoiding no-shows. This is the main benefit. We can offer an appointment in 45 minutes or one hour, how he likes it. He can do what he wants during this time, so there is less frustration for him.

La Poste France
Thierry Volto Account manager post office Bordeaux Meriadeck
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