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Video for the digital reception at the Bordeaux Post Office
Use case
Retail
La PosteFrance
« The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when he wants. It allows the customer to come when he wants. »
Context
The post office La Poste of Bordeaux Meriadeck has installed the SaaS solution Orion to receive its customers. The post office La Poste of Bordeaux Meriadeck has installed the SaaS solution Orion to receive its customers.
Installation
The solution is easy to use: the customer schedules an appointment for today or later and specifies the purpose of his visit. The solution is easy to use: the customer schedules an appointment for today or later and specifies the purpose of his visit.
« The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when… »
« Sales manager post office It’s very easy, very intuitive. After, we can prepare our meeting and our sales actions while… »
The digital waiting line is regular check-in in the queue, but without wait. It allows the customer to come when he wants. Therefore, we have less crowd for some services. When the customer arrives, he clicks on his link to send a message to say he is there. We know he is here. We just have to welcome him and help him.
Sales manager post office It’s very easy, very intuitive. After, we can prepare our meeting and our sales actions while avoiding no-shows. This is the main benefit. We can offer an appointment in 45 minutes or one hour, how he likes it. He can do what he wants during this time, so there is less frustration for him.
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